With my remarkable leadership and technical skills, I have contributed in booting annual revenues from $200K to $500K. This was achieved by modernizing the systems in the restaurant, which included online ordering and online delivery services through UberEats DoorDash and Grub Hub. I was also the key person in installing technology to streamline the order processing and payments including Clover Point of Sales and online ordering.

Leveraging my management skills, I proficiently oversaw multiple projects that involved process changes to support partners and drive seat consumption for partners customers. I was recognized for the successful deployment of Cloud Solutions, along with Office 365, Enterprise Mobility Suite, Azure, and CRM Online and have served as the key technical resource person in resolving issues regarding Office 365 and other Cloud Solution Services.Part of my key role was to organize and align internal training offerings with training provided to partners to support their customers. I also imparted my technical expertise to large partners, such as Dell in directing the next releases of Cloud Solutions and have been essential in managing the entire phase of purchase orders and budgets for ongoing training projects that involved third party vendors and cross groups in Microsoft. Likewise, I reported to levels of management within Microsoft with regards to governance and business intelligence reporting.

As a dynamic leader and contributor, I ensured provision of significant support to the TAM for the Health Care Solutions Group (Amalga/HealthVault) in Microsoft as both an incubation and standard business group, along with the onsite transition of Medical Industry customer. I was also in charge of managing and coordinating the overall stage of daily support services to customers, which encompassed case wellness biweekly reviews, contract consumption reporting, and escalations management, along with contract management and internal relationships between support, HSG Services, and HSG Product group. I worked with the HSG Services and Product teams in delivering proactive services, such as SQL RAPs and internal reviews of customer’s deployment. I was actively involved in ship rooms and QFE escalation meetings that provided customer voice to issue and driving customer requirements into the products. Also, I supervised and mentored new TAM into the group and ensured proper management of more than 25 accounts.

I collaborated with the product group in developing support training and customer ready information that aided in the deployment of Xbox software. With my keen eye for detail and technical expertise, I performed comprehensive review on issues during development and software deployment as the liaison between CSS and Product teams. I was also reeived recognition as the subject matter expert for System Center Operations Manager as it pertained to media room IPTV solution.

Sustained Engineering Operations Manager Team • Coordinated the delivery of support fixes to the System Center Operations Manager Family of products from Operations Manger 2000 thru 2007• Liaison between Customers/CSS/field to Product team using triage methods I developed to ensure we made the right fix within our time to resolve issues to ensure customer satisfaction• Point of contact for internal customers providing help unblock issues• Daily contact with development, test and Program Managers on current issues and futures of the product based on customer feedback.• Created new processes for our process of triaging and releasing software fixes to virtual teams worldwide to ensure customer/CSS and field were part of the triage processes.

• Provide front line support for Systems Management Server and Operations Manager• Troubleshoot complex issues, provide resolution and document same.• Beta Engineer for Operations Manager 2000 worked directly with product team resolving customer issues, developing readiness training for front line engineers and escalation engineers• Experienced working on site with customers during Remote On Site assignments as well as remote troubleshooting

• Deployed System Management Server within Weyerhaeuser to over 80 sites and 2000 desktops• Planned the JDP of Windows 2000 within Weyerhaeuser• Preformed project estimations and planning for deployment of new high speed connectivity throughout Weyerhaeuser during the merger with MacMillian Bloedel.