Glen Macmullin Email & Phone Number

Bedford, Massachusetts

• Manage backlog of customer support cases for access issues and general inquiries • Ensure positive customer experience by resolving communicated issues in a timely fashion via phone and email• Resolve 40-50 customer cases per week in a timely fashion• Maintain positive customer reports and research negative reports• Create reports to review internal and external processes for better customer service experience• Utilize simulations and test orders to manage expectations and experiences while testing implementation of new products

New York, New York

• Managed all promotional items and giveaways for conferences and tradeshows• Updated list of 60 leads per day for the inside sales team onto Salesforce.com• Researched venues and compiled price lists for client sponsored events• Managed and organized up to 300 records weekly for the life sciences and dealspace teams• Researched debt capital markets

Maynard, Massachusetts

• Wrote and published articles for the monthly company e-newsletter • Researched and targeted schools in NJ and OH for new business opportunities• Created marketing campaigns through social media networks and updated Facebook/Twitter daily• Troubleshooted technical problems during online, live webinars• Negotiated contracts with 5 fulfillment houses to ship promotional items to 450 member schools

Boston, Massachusetts

• Answered up to 100 calls daily for WBZ Channel 4, WSBK Television, and WBZ 1030 AM Radio• Greeted and signed in all clients and guests• Handled and delivered incoming and outgoing packages for UPS and Fed-Ex