Glen Mannering Email & Phone Number

Boston, Massachusetts, United States

Applying deep utility operations expertise and skills to assess and improve the business strategy, operations and digital enablement of energy & utility companies.

Boston, Massachusetts, United States

Applying deep utility operations expertise and skills to assess and improve the business strategy, operations and digital enablement of energy & utility companies.

Greater Boston Area

Greater Boston Area

Sydney

Member of the executive leadership team responsible for defining the strategic direction and delivering the growth of our practice Development and performance of the team, including governnace of the the performance review processes. Senior lead and member of the Power & Utilities and Health teams, responsible for building and delivering business by establishing trusted client relationships, Manage budget and profitability of the work completed.Responsible for building the industry profile and capabilities of the Power & Utilities and Health line of business groups Key Engagements & Achievements• NSW Generator Full Privatisation – requested by the client to be involved in this transaction and take a lead role in the separation analysis and planning. Phase 1 of this project – separation scoping – is complete.• Electricity Reform Project (NRP) – I successfully led the largest stream – Network Services – with a process scope including asset management, investment & capital program management, capital & maintenance delivery, operational technology(smart grid/metering),• Royal Hospital for Women (RHW) - I was the Project Director of the KPMG team that assisted the client to initiate and implement this major whole of hospital transformation to improve efficiency.

Sydney

As above for Director with the following additional achievements:• NSW Electricity Privatisation (NEP) – I provided key electricity retail process and system expertise to the Retail transaction work, as well as led specific streams I also led all the transition and separation activities for the Generation transaction, and managed the separation for one of the effected companies. • NSW Health LEAD program - LEAD is a change management development program that coaches managers with technical and clinical backgrounds to manage differently to eliminate waste from their departmentsI am an experienced LEAD coach who also program managed the team over this 2-year work program. • Australian Gas Light Company (AGL) - After the successful establishment of process ownership at AGL, KPMG were further engaged to provide ongoing services to the process ownership team and new members as the group grew. Process ownership at AGL covered all Retail processes post a de-merger. I led this work which included developing the training material in conjunction with senior client representatives, delivering the training and providing ongoing mentoring and support for process owners. My background in energy processes, particularly those around Retail, was an essential ingredient in the success of this project.

Sydney

As a member of the senior management team in Australia, my primary focus was developing and growing management consulting and systems integration business across the power and utilities. I was also responsible for building the industry profile and capabilities of the Power and Utilities business.Key Engagements & Achievements• Energy Trading Process Review – I led a program that assessed all aspects of their energy trading processes and systems. I was specifically requested for this project given my extensive background of the processes and systems in this domain and significant knowledge of the client.• Enterprise Application Integration – Project Director of a client enterprise process and application integration project. Based on the Tibco integration software the main processes and information related to trading, retail, customer management, billing and customer service were integrated over a 2-year period. I managed a team of 15 consultants including both software vendor and client staff.• IT Strategy & Governance – I led an experienced IS Strategy, Architecture & Governance project, providing specific experience in the client, energy process expertise, IS strategy best practice principles, and governance insights from other industries and organizations. This project delivered a model for the effective governance and management of IS as a business.

Sydney/Hong Kong

Principle Consultant in the management consulting business after 11 years at EnergyAustralia. My role was to help build the practice and deliver significant engagements, primarily in the Power and Utilities sector. This practice grew into a successful and significant consulting and systems integration business until it was acquired by IBM and became BCS. I continued to develop and deliver business within IBM as a senior member of the Power and Utilities consulting team.Key Engagements & Achievements• Electricity Merger and Full Retail Contestability (FRC) – I served as stream lead and senior business analyst of a successful merger integration team for the clients FRC program. This large and complex program involved the merger of 3 smaller electricity companies and the development and integration of core processes, systems and information including Finance, Metering, Customer Service, as well as the connection to the market processes and systems. • Customer Information & Billing Process Review - A complete and independent review of the client developed Customer Information & Billing processes and program was conducted. As lead for the assignment, I performed the process and system review based on significant customer and billing process, and supporting systems experience. • Hong Kong - Customer Information System Requirements Analysis - Engaged by a Hong Kong client to be the Business Analysis Coordinator and Lead Analyst, I led and developed the detailed requirements definitions for the new Customer Information System. This stream was part of a larger program that included all aspects of the business, but particularly focused on Finance, Inventory, Customer Service and Works management. This project was multi-discipline and multi-cultural, with a team size over 60 consultants.

Bachelor Of Science (B.Sc.), Statistics & Information Systems

Higher School Certficate, Full Matriculation