Glen Meyer Email & Phone Number

Orillia, Ontario, Canada

•Provides technical support and expertise for provincial communications centres.•Conducts audits on systems operations and contractor repair work. Checks and verifies contractorwork for contract compliance.•Provide technical support for radio issues and re-encryption.•Acts as a resource for field operations; liaises with regional personnel, vendors and other policeagency personnel to discuss, identify and resolve issues. Consults with and provides technicalexpertise and advice to Communications Centre staff, field personnel, users and other agencies onsystem operations capabilities, limitations, options and needs.•Provides assistance for major events and special projects to other agencies including Fire,Ambulance, Customs, other police services, e.g., providing special telecommunications servicesfor protests, forest fires, Emergency Response Unit (ERT), Tactical Response Unit (TRU),visiting dignitaries, as well as secondary technical support to other areas of the province.

Ontario, Canada

Offering CS1K contracting and support. Also Consulting services available for upgrades and projects.

Stouffville Ontario

Lead Technician on Avaya CS1000 new implementation and upgrade projects.Moves/Adds/Changes on Avaya BCM, IP Offices, CS1000 and Legacy Nortel Meridian PBX's.Maintenance & repair of CS1000/BCM/M1/IP Office systems including patch/update installation.Installation/maintenance and upgrades of Call Pilot Unified Messaging systems.Installation/maintenance and upgrades of IP telephony components including Signalling Servers, Voice Gateways, IP Trunks & IP Sets.Migration from Avaya CS1000 to Cisco CM.Client base includes financial sector, education , medical , industrial, nuclear, government and several cross Canada clients.

, BermudaProvide Level 3 technical support for customers and junior engineers on the full Nortel Voice Portfolio including CS1000/BCM/Call Pilot/Contact Center/Telephony Manager.Pre-sales support including pricing and scope of work outline for the sales team on new system installations and upgrades for the CS1000/BCM products and applications.Completion of installation and upgrades on Nortel CS1000/BCM systems and applications.Administration and maintenance of the installed client base of IP Telephony, Unified Messaging and Contact Center systems.Client base includes the financial sector (HSBC), hospitality (Fairmont Hotels), utilities (Cable & Wireless & Digicel) and the Bermuda Government.

SHEPPARD COMMUNICATIONS/ECLIPSE TECHNOLOGY, Mississauga, ONLead Technician on Nortel CS1000 new implementation and upgrade projects.Moves/Adds/Changes on Nortel BCM and Legacy Nortel Meridian PBX's.Maintenance & repair of CS1000/BCM/M1 systems including patch/update installation.Installation/maintenance and upgrades of Call Pilot Unified Messaging systems.Installation/maintenance and upgrades of IP telephony components including Signaling Servers, Voice Gateways, IP Trunks & IP Sets.Client base includes financial sector, education , medical , industrial and several cross Canada clients.

TA NETWORKS, Mississauga, ONResponsibilities included installation, repair, upgrades and changes to Nortel telephones, switches and voicemail systems.

Installation/upgrades/maintenance on Nortel BCM product line including the 50/200/400.Upgrades/maintenance/administration of Nortel CS1000 and Meridan1 PBX product lines.Upgrades/maintenance/administration of Nortel Call Pilot Unified Messaging systems.IP Telephony installation & maintenance work including IP trunking & IP sets.Call Center systems administration including on Symposium, ACD-C and Cintech ACD.Trained on Avaya Communication Manager and Siemens Hi-PathGovernment Security Clearence

Installation/maintenance/upgrades of Nortel Norstar key systems for SMB.Installation and repair of analog, digital and high speed centrex data circuits.T1/PRI testing with Navtel Hats 2b, Datatest 2 Plus, Firebird 3000 and 9470 test sets.LAN Network cabling installation. IBDN certified.Telco work on poles and central office work.Dispatcher and voice/data tester.