Glen Rutter Email & Phone Number

Riverside, California, United States

Huntington Beach, California

Lazy Dog is a place that provides warm, small town hospitality and handcrafted food and drink. All served in a social setting so that people can enjoy the moment and the relationships around the table. Check out more about the great place where I work: http://reviews.greatplacetowork.com/lazy-dog-restaurant-bar

Irvine, California

Reporting to the Sr. Director of Operations Services, managed a team of regional Training and Culinary Managers. Responsible for developing and implementing training programs for hourly teammates and managers including menu roll outs, new hire, and development programs.Accomplishments include:• Implemented two major menu roll outs revamping 80% of the menu• Assisted in two IT system deployments for Labor and Inventory Management Systems• Updated Hourly Teammate Training Programs for both dining room and kitchen staff• Established Training Processes including updated testing and train the trainer programs• Published monthly newsletter• Created and implemented Passion for the Guest, an hourly teammate service initiative and two management development programs including Shift Management and Kitchen Management• Currently piloting a brand new manager training program for new hires and internal promotes

Field-Based Position

Reporting to the Sr. Director of HR received, cataloged and resolved employee relations concerns brought to our attention by team members and managers. Worked with other HR leaders to create and implement programs that assisted in the prevention of Employee Relations issues including a company Policy Manual, Employee Handbook for the Joe’s and Brick House brands, and state specific issues.

Houston, Tx

Reporting to the Sr. Vice-President of HR and CAO, collaborated with COO’s of two restaurant brands and three Regional Vice-Presidents to determine needs and identify solutions for operational opportunities and initiatives to increase sales, develop teams, and implement policies and procedures. Position included supervision of a full-time corporate Training Manager, 30 Area Training Coordinators, and a pool of 50 New Restaurant Opening Trainers.Accomplishments include:• Implemented online testing tool for all hourly certification testing saving training labor hours and printing costs• Created and facilitated a Coaching Workshop for trainer development of 30 Area Training Coordinators• Developed and facilitated a Management Training Workshop• Developed the Hourly Team Member Orientation Program• Created a comprehensive hourly training program for all kitchen and service hourly positions at Brick House Tavern + Tap• Managed development of Standard Operating Procedures manual with cross-functional team• Developed and managed the New Restaurant Opening Process opening 11 restaurants• Managed and coached New Restaurant Opening Teams of up to 12 trainers each opening

San Clemente, Ca

Manager, Learning & Development 10/08 – 10/09Reporting to the Vice-President of HR, collaborated with the Vice-President of Operations and Directors of Operations to implement training initiatives and programs. Responsible for designing and creating all training materials and ensuring compliance with company programs.Accomplishments include:• Developed Management Training Program and 2-day Management Training Workshop• Implemented Team Member Coaching Program developing high-potential team members to trainer• Created Wok Challenge program to reinforce and reward performance excellence • Managed ongoing support of Centers of Excellence (Training Restaurants) General ManagersField Human Resource Manager 10/05 – 10/08Reporting to the Vice-President of HR, collaborated with HR partners and Directors of Operations and Regional Managers to ensure compliance with field programs and standardsAccomplishments include:• Responsible for resolving employee relations concerns for team members in 56 restaurants• Facilitated federal/state mandatory harassment prevention program• Supported the performance appraisal process for 56 restaurants• Recruited and supported the selection of managers for six Area Managers• Managed hourly team member employee experience survey implementation and feedback sessions

Dallas, Tx

Reporting to the Vice-President of International Operations, I supported the Regional Directors of Operations and Franchise Partners with over 70 restaurants by developing their local corporate support staff and managers and adapting and implementing best practices in Human Resources.

Ba, Theater Arts

Bachelor Of Arts (Ba)