Glen Schultz, Mba work email
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Glen Schultz, Mba personal email
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Strong leader who believes in accountability and continuous process improvement. Proven track record in leading teams and large projects. Highly motivated and independent. Excels in networking with others and cross departmental projects. ITIL v4 Foundation and AWS Cloud Practitioner Certified.
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It Manager, ServicenowBrightspeed Jul 2022 - Oct 2024Charlotte, Nc, Us -
Senior Manager Business OperationsLumen Technologies Mar 2022 - Jul 2022Monroe, Louisiana , Us -
Senior Manager Business OperationsVerizon Mar 2015 - Dec 2021Basking Ridge, Nj, UsImplemented ServiceNow Change, Incident and Service Catalog modules using Knowledge and Portal for the Service Desk. Drove self-service and consolidation of toolsets leveraging ITIL best practices and agile methodology.Eliminated legacy ticketing systems saving over $1 million annually.Drove self-service achieving 25% take rate.Developed consistent standardized processes globally in Incident management as the Incident Process Owner.Knowledge Management Process Analyst. Owner of the self-service knowledge base containing over 5K articles resulting in a 25% reduction in call/chat volume.Vendor Management – managed outsourced End User Support contract worth $69M over 5 years within budget.Analytics - developed a front door process and trained staff on ServiceNow reporting to create reports and dashboards. Resulted in optimization in end user training, knowledge creation/updates, and system updates/enhancements. -
Senior Manager Business OperationsVerizon Jan 2006 - Dec 2021Basking Ridge, Nj, UsImplemented ServiceNow Change, Incident and Service Catalog modules using Knowledge and Portal for the Service Desk. Drove self-service and consolidation of toolsets leveraging ITIL best practices and agile methodology.
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Associate Director, End User SupportVerizon Jan 2006 - Mar 2015Basking Ridge, Nj, UsManaged technicians in 5 states responsible for end user support. Developed and grew team members, supported the end user community and ensured operational continuity. Coordinated the acquisitions of RCC and Alltel in the region from an IT perspective meeting on time integration schedules.Assisted with the build out of the Lincoln, NE Call Center.Led desktop team and liaised and partnered with Planning and Engineering to provide field feedback.2 time Recipient of the Midwest Area IT MVP Award, recognition for working as part of a nationwide team project managing the rollout of Windows 7 and for opening a new Destination Store in Minneapolis.
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Manager, Desktop ServicesNorthwest Airlines Nov 2003 - Dec 2005UsPlanning and engineering for desktop standard and software including software distribution worldwide. Use of Novadigm Radia. -
Manager, Pc Engineering And Desktop SupportLand O'Lakes, Inc. Sep 2002 - Oct 2003Arden Hills, Minnesota, UsPc Engineering, software distribution and packaging and 3rd level support. -
Manager, Tech SupportThe St. Paul Companies Dec 1999 - Sep 2002Desktop engineering, application integration and software distribution.
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Manager, Systems And ProgrammingThe St Paul Companies Jan 1998 - Nov 1999Claim system training and support for homegrown system. Client/server.
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Oracle Program Training LeadHoneywell Mar 1997 - Dec 1997Charlotte, North Carolina, UsEnd user training in Oracle applications. -
Learning Investment Consultant ToolsHoneywell Oct 1996 - Jul 1997Charlotte, North Carolina, UsProgram manage learning solutions that relate to new hardware and software rollouts.
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Group Leader And ProgrammerWest Publishing Company Feb 1991 - Oct 1996New hardware and software support and deployment. Help desk and programming in PL1 and assembler.
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ConsultantAnalysts International Corporation (Aic) Feb 1989 - Feb 1991Minneapolis, Mn, Us -
Programmer/AnalystUnderwriters Labortories Inc Aug 1987 - Feb 1989COBOL programmer
Glen Schultz, Mba Skills
Glen Schultz, Mba Education Details
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University Of St. ThomasManagement -
University Of Wisconsin-Eau ClaireGeneral
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J.I. Case High SchoolHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Glen Schultz, Mba
What is Glen Schultz, Mba's role at the current company?
Glen Schultz, Mba's current role is Business Operations | End User Support | IT Service Management | ITIL | ServiceNow | Incident Management | Knowledge Management.
What is Glen Schultz, Mba's email address?
Glen Schultz, Mba's email address is gl****@****ess.com
What is Glen Schultz, Mba's direct phone number?
Glen Schultz, Mba's direct phone number is (763) 595*****
What schools did Glen Schultz, Mba attend?
Glen Schultz, Mba attended University Of St. Thomas, University Of Wisconsin-Eau Claire, J.i. Case High School.
What skills is Glen Schultz, Mba known for?
Glen Schultz, Mba has skills like Management, Vendor Management, Project Management, Process Improvement, Cross Functional Team Leadership, Wireless, Team Management, Mobile Devices, Team Leadership, Leadership, Telecommunications, Customer Retention.
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