Glen Spencer Email & Phone Number

Parsippany, New Jersey, United States

Greater New York City Area

In this high-profile role, led $16 Billion region for the world’s largest retailer, which spanned New York, New Jersey, Connecticut and Pennsylvania. In one of the company’s most complex, highest volume geographic area consisting of 185 store locations in 20 diverse markets, led workforce of 50,000 associates and 1,400 managers. Scope of this complex role included operations management, restructuring, talent development, process improvement, digital/e-commerce channel development, revenue enhancement, and crisis management.☑ Grew revenues at company-leading pace by developing talent, improving operational execution, digital convenience and removing friction from customer experience.☑ Led change management at scale during major restructuring, entrusted with larger roles in each of the last three major corporate restructures.☑ Focused on omni-channel experience, launching new offerings that more than doubled digital sales to 6% of revenue.☑ Built brand visibility in complex environments and positioned business unit scrutinized by analyst community and media outlets as a model of operational excellence.

Southern New England, Northeast Division

In this first regional role, developed new team and process for new region created in restructure comprised of 75 stores doing around $5 Billion while leading turnaround effort across three states. P&L responsibility spanned 10 markets, 23,000 associates, and 700 salaried managers. ☑ Developed a high-performance culture through relentless development of store manager team and building a market manager team capable of exceeding company goals.☑ Led division and company in sales growth both years, including posting 10% growth in “Fresh” categories by taking ownership of “Store of the Community” merchandising.☑ Also outpaced company-wide customer traffic growth threefold by leading continuous in-stock improvement and instilling best in class front end ownership.☑ Achieved company best associate turnover reduction by developing true ownership at the store management and market team levels.☑ Slashed inventory levels 6% and utilized big data analysis to improve retail shrink by 32bps.

Greater New York City Area

Directed operations of several of the highest volume stores in the chain in highly diverse, extremely complex market with $800M in sales and 75 salaried/2,000 hourly indirect reports.☑ Captured Market Manager of the Year Awards for 2013 and 2014 recognizing dramatic turnarounds.☑ Turned one of the company’s most intimidating markets to favored destination for future talent.☑ Developed and leveraged a new stocking/inventory management process that was eventually adopted enterprise-wide.☑ Built a high performing team that successfully transformed our brand and represented Walmart in a highly positive manner to Analyst and Media communities.☑ Outpaced entire business unit in comp sales by leading in customer traffic growth via improved store operations, associate engagement and raising expectations of store standards.

Lehigh Valley. Pa

Managed $650 million, 9-store Market in Northeastern Pennsylvania, spanning operations management, strategic planning/execution, process improvement, budgeting, and talent development. ☑ Executed turnaround of market’s nine stores, earning 2012 Market Manager of the Year award.☑ Spearheaded successful openings of three new Super Centers in Allentown market.☑ Ranked #1 in comp sales within region.☑ Focused on talent development, with multiple promotions to market manager/market team roles.

Responsible for operations of $100 million Super Center as well as two different high volume general merchandise stores. Experienced in leveraging resources to improve customer experience and labor efficiency. Coordinated, directed and supported company initiatives to ensure continuous improvement and development of talent. Recognized for the ability to turn around underperforming operations.

New Jersey

Held multiple positions in store operations ranging from Assistant Store Manager to Co-Manager in several locations.

Leadership Excellence Program

Retailing And Retail Operations

Bachelors, Materials And Logistics Managment