Strategic and tactical senior leadership management roles with demonstrated expertise in turnaround situations, maximizing business development and professionally operating several business enterprises. With a proven track record of success, I’ve combined my entrepreneurial drive with sound business basics. I have a strong financial acumen, combined with enhanced analytical skills and product knowledge consistently produced strong results in a highly-competitive market and in up & down economies. I can contribute immediately by turning underperformers into stable and growing profit centers ensuring world-class customer experience while driving sales and building and leading customer-focused sales and service teams. I manage day –to – day operations minimizing waste, grow revenues and drive profits. My complete understanding of cost drivers of a business means I fully participate in business growth managed optimizing my team to be accountable for their respective profit centers bottom line.CORE COMPETENCIES: P&L Responsibilities, Revenue Generation, Sales Management, Turn-Around Specialist, Team Leader, Inventory Management, Growth Strategies, Retail Management, Project Management, Turn-Key Operator,Multi-Site Operations, Marketing Management, Coach/Trainer/Mentor, Strategic Planning/Analysis, Advertising/Promotion,Automotive Operations, Sales Training, Business Process Re-Engineering, Customer Relationship Management, Cost Control/Containment, E-Commerce, Process Improvement, VRM, Negotiations, Brand Marketing,
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Managing Partner / General ManagerPatterson Chevrolet & Superior Chevrolet Inc. Nov 1998 - Oct 2013Hamilton, NjCorporate Group that managed multiple Auto & Truck Dealerships with revenues of $135 million.Transformed and grew two failing companies into profitable businesses with total revenues of $135 million. Directly involved in sales, marketing, parts, service, accounting, finance, insurance, and the new/used car divisions. Managed 89 staff and dramatically increased Customer Satisfaction Index. Drove business to Top 10 in sales in division and zone out of 124 other dealerships in region.Key Achievements•Turned around declining dealership. Acquired Patterson Chevrolet that was losing $500K+ each year. Reconditioned and improved quality of pre-owned/certified vehicles and established commercial truck division boosting average monthly sales three-fold to $400K. Awarded GM Dealer of the Year Award.•Boosted sales 25% within six months. Asked by GM to purchase second dealership that was floundering. Upgraded manufacturers’ software to effectively track customer base. Waged digital marketing campaigns, adding an additional $30K+ a month to New Vehicle sales & Pre-owned vehicle sales. Implemented strict cost control measures, improved customer contact and increased cash flow. •Turned profit within 60 days on 30% increase in gross revenues. . Renegotiated vendor contracts and settled legal suits, saving $295,00first year. Installed cost-cutting measures. Coached and instilled sense of pride, getting every employee committed to his/her job accountability and responsibility.
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Managing PrincipalBusiness Development, Inc 1995 - 2000Washington, DcConsulting Group that worked with Chrysler and General Motors to provide services to struggling business owners.Contracted by Chrysler and GM to provide turnaround consulting and coaching services to struggling dealers. Assessed dealerships and provided in-depth analysis on operations, sales and finance. Provided benchmarks and milestones on systems to ensure proper implementation of strategy and progress. Primary responsibility was to turn losses to profits in automotive retail stores.Key Achievements•Increased retail alliance members’ profits 40% first year. Retained by Alliance of Automotive Manufacturers to turn member losses into profits. Met with mostly impaired dealers. Reviewed financials, payroll, inventory and physical plant. Jointly developed and implemented game plans to upgrade store appearance, appropriately incentivize sales team, move aging inventory and enhance marketing and advertising.•Set up business’s financial structure for all divisions together with company principals and controllers on the sale of products and services vs. the cost of of products and services and trained division managers on the basic foundations of business management and accountabilities
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Consultant & FacilitatorNational Association Of Automobile Dealers (Nada) 1993 - 1995Mclean, VaThe most prominent National Association involved in training and optimizing success in business within Dealerships.Provides consultation and assistance to Automobile Dealership owners and managers in all business and customer service disciplines including sales techniques, advertising, promotion, staffing, employee relations and maximizing both revenues and profits.Key Achievements•Improved first-year margins up to 28% for NADA members. NADA was concerned about keeping its dealers profitable and strong. Met with automotive dealers around the world every six months. Reviewed and analyzed financial data, HR implementations, sales and expense control.•Developed weekly Action Plan reports to assist Dealer Principals and management teams to measure performance and sales revenues. This conference call enabled us to identify any areas of needing improvement or change; •Implemented pay plans to coincide with productivity and gross revenues needed for the company to sustain medium to large profit margin based on objective assigned to each division.
Glen West Skills
Glen West Education Details
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Unv Of MdBa -
Charloyte Hall Military AcademyJrotc -
University Of Maryland College ParkBusiness Administration
Frequently Asked Questions about Glen West
What is Glen West's role at the current company?
Glen West's current role is Seeking General Manager position within a strong dealer group. Proficient knowledge of total dealership operations..
What schools did Glen West attend?
Glen West attended Unv Of Md, Charloyte Hall Military Academy, University Of Maryland College Park.
What skills is Glen West known for?
Glen West has skills like Strategy, Sales Management, Sales, Marketing, Retail, Inventory Management, Profit, Coaching, Automotive, Customer Service, Automobile, Consulting.
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