Glen August Email & Phone Number

Managing:→ 3 Finance Business Partners (IS, A&CS, Change program)→ Performance Forecasting and Reporting→ A&CS Change Program (10 Projects $10M)

Improve engagement of staff across Adviser and Customer Service, managing:→ Sharing of best practice→ Establishing base case and current state through focus groups→ Co-coordinate Service conference – for 160 staff – 2 day event

Lead Platform Administration area (Summit) during period of reorganisation and refocus, managing:→ Delivery of ‘Today’ programme – 2 day service on $ transactions→ Deal with range of ‘issues’ from previous management – control and behaviour related, as well as cultural realignment→ Reinforce MIS – one system for all business→ Coordinate and model collaborative leadership behaviour

Responsible for provision of support services and thought leadership to operations in AXA retail (Australia and NZ), Summit wrap, AC&L and Group Insurance, managing:→ Training→ Knowledge Management→ Operations Reporting and Forecasting→ Quality and Compliance management→ Client Communications→ Internal Communications→ Policy Accounting (reconciliation and controls)

Responsible for operation and delivery of service to AXA Australia’s Customer base for the traditional Life Products, Business Superannuation and the Investment Product Portfolios. Including the responsibility for the Customer Service for the AC&L Brand.Member of Customer Service Executive which had responsibility for direction and strategy of Customer Service delivery for AXA Australia.

Responsible for National Mutual Customer Service operation for N.Z. including Strategy and Delivery, from mail room to call centre and all administration (excluding Corporate Business)

Life insurance finance, sales and marketing, business support and planning.

6 Sigma Black Belt, Lean, 6 Sigma

Academic component completed. Strategic leadership provided to program. Practical projects incomplete.

Aca, Accountancy, Commercial Law

Bca, Accountancy, Economics, Commercial Law