Glen August

Glen August Email and Phone Number

Senior Consultant @
Glen August's Location
Greater Melbourne Area, Australia
Glen August's Contact Details

Glen August work email

Glen August personal email

n/a
About Glen August

Six main themes emerged from my career in financial services:1. Leadership2. Turnaround and change management3. Management and quality4. Innovation5. Project Execution6. FinanceI now seek to apply the skills gained in any sector facing the need for change and improvement of organisational outcomes, grounded on solid humanistic principles of people leadership and the sciences of management – 6 Sigma, Lean, and Activity Based Costing.Specialties: Change management, activity based costing, strategy development, customer service, outsourcing, international, six sigma, lean

Glen August's Current Company Details
Independent Consultancy

Independent Consultancy

Senior Consultant
Glen August Work Experience Details
  • Independent Consultancy
    Senior Consultant
    Independent Consultancy Nov 2008 - Present
  • Axa
    Operations Finance And Performance Reporting Manager
    Axa Dec 2006 - Oct 2008
    Managing:→ 3 Finance Business Partners (IS, A&CS, Change program)→ Performance Forecasting and Reporting→ A&CS Change Program (10 Projects $10M)
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  • Axa
    Staff Engagement Internal Consulting Assignment
    Axa Aug 2006 - Nov 2006
    Improve engagement of staff across Adviser and Customer Service, managing:→ Sharing of best practice→ Establishing base case and current state through focus groups→ Co-coordinate Service conference – for 160 staff – 2 day event
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  • Axa
    Master Trust Operations Manager - Acting
    Axa Feb 2006 - Jul 2006
    Lead Platform Administration area (Summit) during period of reorganisation and refocus, managing:→ Delivery of ‘Today’ programme – 2 day service on $ transactions→ Deal with range of ‘issues’ from previous management – control and behaviour related, as well as cultural realignment→ Reinforce MIS – one system for all business→ Coordinate and model collaborative leadership behaviour
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  • Axa
    Operations Support Manager, Adviser And Customer Service
    Axa Mar 2001 - Jan 2006
    Responsible for provision of support services and thought leadership to operations in AXA retail (Australia and NZ), Summit wrap, AC&L and Group Insurance, managing:→ Training→ Knowledge Management→ Operations Reporting and Forecasting→ Quality and Compliance management→ Client Communications→ Internal Communications→ Policy Accounting (reconciliation and controls)
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  • Axa
    Financial Services Operations Manager, Customer Service
    Axa Mar 1999 - Mar 2001
    Responsible for operation and delivery of service to AXA Australia’s Customer base for the traditional Life Products, Business Superannuation and the Investment Product Portfolios. Including the responsibility for the Customer Service for the AC&L Brand.Member of Customer Service Executive which had responsibility for direction and strategy of Customer Service delivery for AXA Australia.
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  • Axa Australia
    Financial Services Operations Manager
    Axa Australia 1999 - 2002
  • Nmla
    New Zealand Customer Service Manager
    Nmla Nov 1996 - Feb 1999
    Responsible for National Mutual Customer Service operation for N.Z. including Strategy and Delivery, from mail room to call centre and all administration (excluding Corporate Business)
  • Nmla
    Manager In Finance And Operational Roles
    Nmla Feb 1979 - Nov 1996
    Life insurance finance, sales and marketing, business support and planning.

Glen August Skills

Leadership Six Sigma It Strategy Stakeholder Management Lean Manufacturing Business Transformation Pmo People Management Target Costing Forecasting Business Analysis Costing Change Leadership Vendor Management Process Improvement Strategy Financial Services Lean Sigma Operations Management Project Portfolio Management Program Management Business Process Change Management Training Customer Service Project Planning Business Process Improvement Governance Operational Excellence Management Project Management Outsourcing Process Engineering Service Improvement Strategy Development Project Delivery

Glen August Education Details

Frequently Asked Questions about Glen August

What company does Glen August work for?

Glen August works for Independent Consultancy

What is Glen August's role at the current company?

Glen August's current role is Senior Consultant.

What is Glen August's email address?

Glen August's email address is gl****@****.com.au

What schools did Glen August attend?

Glen August attended In House Training Program, Victoria University Of Wellington, Victoria University Of Wellington.

What skills is Glen August known for?

Glen August has skills like Leadership, Six Sigma, It Strategy, Stakeholder Management, Lean Manufacturing, Business Transformation, Pmo, People Management, Target Costing, Forecasting, Business Analysis, Costing.

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