Glen Becker Email & Phone Number

St. Louis, Missouri, Us

Ensure that ARCO's technology operations in both the construction field and back-office systems run smoothly and efficiently while staying within budget and delivering measurable usage metrics. Collaborate with C-Suite executives to identify core operations, budgets, project delivery, and company strategy. Oversee a variety of technology teams, including the infrastructure teams (cloud, network, data center), business application teams (Finance, Legal, Construction Apps, HR Apps), and mobility team. As Senior Director I assist other directors in their key areas handle challenges, budget, and help them partner with the business. I am also responsible for planning, executing, and updating the organization's Business Continuity Plan and Recovery Plan, the handling of operational risks, as well as forecasting both technical needs and associate retooling requirements.

St. Louis, Missouri, Us

Oversee the Infrastructure and Cyber Security team within the Technology Department. Responsible for developing the roadmap and ensuring the quality, scalability, optimization, and automation of ARCO's technology platform. Partner with all IT disciplines to oversee the security of systems, networks, and enterprise information.

Chesterfield, Mo, Us

Delivering overarching leadership to global services operations, I set short- and long-range strategic plans to foster continuous business growth and development, direct global teams in implementing projects and cloud initiatives, and manage vendor relationships to include negotiating contracts.Highlights of my contributions include:• Steering global projects to convert critical business platforms to SaaS models and achieve a single global operating company, yielding a four-month reduction in innovation lifecycles and a boost in planned uptime to 98.9%.• Leading a team to implement standardization initiatives, including the consolidation of 15 different email systems supporting 3K users and the conversion of 50+ email domains to a single domain.• Producing $40K in monthly savings through the selection and integration of a global telephony system, enabling the dispersed workforce to work from home during the pandemic without a negative impact to customers.• Creating a hybrid work culture while enhancing the risk management stance, introducing multi-factor authentication protocols and remote worker policies to increase the security score by 30%.• Partnering with executives to launch a Business Center of Excellence, embracing disruptive technologies and automation tools to streamline processes.• Automating upward of 90 tasks within the fix six months of launch, including the process of building global accounts.

Here, I engaged strategies to continually enhance network architectures to boost security, improve bandwidth, and elevate the user experience. To this effect, I managed end-to-end projects, directed installations and upgrades, removed roadblocks, and provided guidance to staff/contracted teams.Highlights of my contributions include:• Championing the development of an IT-focused culture, strengthening relationships between the IT department and the business while amplifying the voice of the IT department in strategy meetings.• Devising a multi-tenant environment to enable the launch of an Epic-based system while upholding strict security standards, reducing operating costs and enabling use across all campuses.• Achieving the seamless sunsetting of a costly building and legacy infrastructure and the migration of the primary datacenter, effectively collaborating with the asset discovery ServiceNow team and directing all recovery efforts with zero impacts to patients.

In this role, I directed all aspects of the information services department, leading global infrastructure and support teams and managing a $8M budget in cooperation with the CFO.Highlights of my contributions include:• Being entrusted to hold additional accountability as an Acting VP during a period of rapid organizational change and divestitures.• Driving tangible improvements to the company EBITDA, realizing a 50% reduction in the IT budget by engaging an offshore team, reducing the bottom line through the consolidation of six data centers, and assembling a team to rollout a software refresh to avoid $2.1M in costly outages.• Guiding strategic negotiations as part of a Microsoft contract, holding Microsoft accountable for promised ROI for all new purchases and saving $2M in license costs.

As a Senior Director, I oversaw the planning and administration of IT departments across three core subsidiaries, meeting the dynamic and evolving needs of TSA, GoJet, and Compass entities.Highlights of my contributions include:• Playing a key role in building out the company's IT department to include setting standards for system monitoring, deploying the first change control process, and directing automated flight system upgrades, enabling increased operational reliability and sustainable growth.• Significantly improving the company's competitive market positioning through workflow optimization and standardization of the network.• Being solicited to join a global collaborative effort led by Lufthansa Airlines to design and build a new flight control system.• Navigating the complexities of an IT department change prior to and post various mergers and acquisitions, meeting all timelines and budget expectations by empowering teams to move quickly in building key partnerships and strong relationships with major airlines (Delta, US Airways, American).