Glen Blair Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

- Set strategic direction for the Instructional Design team, design standards owner & accountable to leading the design & development of multi level learning solutions serving the Canadian enterprise- Owner and technology strategy lead for the HD mobile performance support platform, enabling over 30,000 associates for the Canadian enterprise- Owner and strategy lead for the 2019 Canadian '@ Home Learning' COVID response enterprise solution initiative- Set strategic direction for a team of Learning Operations professionals & accountable to the overall health and maintenance of the Canadian Learning Management System (Saba)- Owner of the enterprise online learner experience - Canadian learning strategy lead for implementation of WorkDay HRIS HCM (2019)- Owner & strategy Lead for the implementation of Wrike project management solution (2019)- Owner & strategy Lead for the Canadian enterprise implementation of Adobe Connect VILT platform (2019)- Canadian learning strategy lead for the implementation of the WorkDay LMS and Recruiting platforms (2020/21)- Set strategic direction for learning technology broadly, including LMS, CMS , performance support and mobile computing enablement programs- Owner, learning reporting and analytics function, leading continuous improvement strategies and ongoing enhancements to benchmarking, reporting, & evaluation methodologies, focused on L3/L4 insight practices

Toronto

- Lead a team of learning technology professionals supporting a global online content audience- Lead enhancements to enduser online content experience (WBT, VILT, Social Media)- Lead implementation of new rapid eLearning development solutions (Articulate)- Lead process improvement initiatives related to eLearning design & development- Design, develop and implement eLearning reporting strategy for GWM stakeholders- Lead integrated social media platform learning strategies for global audience (Salesforce)- Cultivate & own eLearning development vendor relationships- Represent best interests & act as functional lead of the Canadian Banking & Global Wealth audiences for the strategic implementation of Success Factors enterprise LMS platform (2015)

Toronto, Ontario

- Lead a national team of over 30 learning professionals, directly supporting the Design manager, Delivery team manager and Knowledgebase leader across 3 sites - Champion and implement new learning design, development & delivery strategies supporting enterprise wide business transformation cycle- Lead the business and technical implementation of a new knowledge management system supporting the online help experience for contact centre associates (Salesforce)- Lead strategic implemenation of an enhanced, partner and stakeholder focused instructional design & learning project management methodology- Lead strategic implementation of a Virtual Instructor Led Training (VILT) environment - Lead eLearning program enhancements and institute new rapid content development strategy- Develop & deliver refreshed learning content brand strategy

Toronto, Canada

- Program Developer/Steward: SickKids decentralized, capacity building eLearning framework, methodology and document cycle- Program Developer/Owner: Enterprise wide eLearning education programs ('Developing eLearning at SickKids' and 'Using Articulate Studio 09')- Program Developer/Owner: 'eDcom' the SickKids online eLearning Developer Community (COP)- Online Education Content Lead: Enterprise wide compliance and standards governance / consultant, supporting a network of over 250 'in-field' instructional designers- Steward: Enterprise wide eLearning brand & Instructional Design standards- Co-Lead: Business implementation of enterprise Learning Management System (LMS), 'iLearn' (Business Requirements development, testing, system delivery, maintenance - Medworxx)- Steward: Enterprise wide eLearning end-user content experience- Education Lead: 'iProject', enterprise wide project management methodology (PMBOK) implementation- Education Lead: 'iShare', enterprise wide MS SharePoint implementation- Content Development Lead: Learning Institute (www.sickkids.ca/learning) Internet redevelopment project (Percussion/Rythmix)- Education Lead: SickKids Intranet redevelopment project (KidWeb)- Vendor Relationship Management/Acquisition Lead: Articulate, CodeBaby, Royalty Free Music

Toronto

Progressive experience profile - 11 years

Toronto

- Design and development of over 40 online learning objects for national client operations audiences.- Program Development - Virtual Instructor Led Training (VILT) framework & best practices for Client Operations audiences

- Steward: Client Operations eLearning development processes & Instructional Design standards- Team Leadership: Led a team of learning professionals in the re-development of 4 blended Client Operations induction training programs- Content Development Leadership: eLearning Programs for Future Friendly Home agent harmonization

- Facilitation: Led over 20 Client Operations frontline call centre induction training programs, impacting over 300 learners cumulatively- Facilitated over 40 national Just in Time Training (JITT) programs, impacting over 3500 learners cumulatively- Education Lead: Montreal Client Operations Call centre launch (induction programs – Client Care)- Instructional Design: Designed and developed over 80 ILT, online and blended Just In Time (JITT) training programs, impacting over 10 000 learners cumulatively- Program Design Leadership: National PCS BlackBerry launch, National WiFi inter-carrier (Hotspot) launch, CRM Interface (SmartDesktop) launch

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area