Glen Roberson Email and Phone Number

Responsible for setting up Pilot program to cleans and enrich the customer 360 information. This pilot will segue into a Global initiative to build out a trusted source for Customer data that will be the foundation for refreshed data analytics and the ability to know the customer. Led the effort to mitigate go-live activities for a major SAP/APO project if Latin America.

 Managed the Program to decouple Coca-Cola Food Services off of their ERP systems onto new platforms including SAP, JDE, SFDC/Thirsty, and Mainframe AWS cloud applications as well as changing to a new US Based telephony support model. Utilized Agile model for development across platforms  VersionOne for Sprint tracking and HPQC for Test reporting Created Hypercare team to resolve post deployment critical issues for CokeSmart application Managed the team to move Coke's infrastructure (100%) to the Cloud

Led World-wide Order Management contract to migrate InfoPrint Printer Systems from IBM's legacy systems to Oracle.Directed process and analysis work for InfoPrint Order-to-Cash requirements. Liaison between IBM, the consulting team and InfoPrint to ensure the requirements were defined and understood.Taught Oracle field education sessions to teach system functionality and incorporation into InfoPrint's business. Resulted in global facilitation team reaching mastery and recognized as on-site SME.Recognized as subject-matter expert across Customer Fulfillment functions with an emphasis in Order to CashProject managed the overall process and linkages of the B2B solution for IBM's 3 largest U.S. Distributors.Directed North America process work for xSeries U.S. SAP implementation and production support.Led Process work for Business Partners and BPSO for i/p/z Series SAP implementation.Process Lead for the 1st U.S. B2B deployment.Successfully reengineered multiple releases of the B2B project for initial CHW SAP deployment.Project managed the IMC Methodology for Productivity / Utilization for BPSO.Managed the creation and execution of time management techniques to significantly increase BPSO's productivity and utilization of the workforce.Delivered headcount models based on time management techniques to analyze resource requirements.

• Led World-wide Order Management contract to migrate InfoPrint Printer Systems from IBM’s legacy systems to Oracle. Directed process and analysis work for InfoPrint Order-to-Cash requirements. Liaison between IBM, the consulting team and InfoPrint to ensure the requirements were defined and understood. Taught Oracle field education sessions to teach system functionality and incorporation into InfoPrint’s business. Resulted in global facilitation team reaching mastery and recognized as on-site SME.• Recognized as subject-matter expert across Customer Fulfillment functions with an emphasis in Order to Cash• Project managed the overall process and linkages of the B2B solution for IBM’s 3 largest U.S. Distributors. Directed North America process work for xSeries U.S. SAP implementation and production support. Led Process work for Business Partners and BPSO for i/p/z Series SAP implementation. Process Lead for the 1st U.S. B2B deployment. Successfully reengineered multiple releases of the B2B project for initial CHW SAP deployment.• Project managed the IMC Methodology for Productivity / Utilization for BPSO. Managed the creation and execution of time management techniques to significantly increase BPSO’s productivity and utilization of the workforce. Delivered headcount models based on time management techniques to analyze resource requirements.

Time management studies within the Business Partner Support Operations unit to analyze use of time and increase productivity

Implemented new processes in Customer Operations increasing local and national business controls posture by 66%.Initiated software reconciliation resulting in an additional $100K monthly revenue stream.Directed 125 Managers and CSRs.