Glenda Gray Email & Phone Number

Panama City, Panamá, Panama

* Executed a strategy to position Educational Services in the Caribbean and Central America (NOLA), enhancing regional market penetration.* Delivered educational services to partners and clients to comprehensively understand acquired solutions.* Processed educational service quotations for existing client accounts using DSA.* Managed forecasts and monitored the progression of sales opportunities through Salesforce CRM, achieving consistent pipeline growth.* Collaborated with global, corporate, and commercial accounts to determine client needs based on staff and equipment capabilities.* Attended in-person events to strengthen business relationships and commercial activities with clients and partners.* Conducted on-site client visits to assess requirements, presented tailored offerings, and proposed strategic solutions to meet diverse needs.

Panama City, Panamá, Panama

* Secured client loyalty through the continuous renewal of existing installations, ensuring a high retention rate.* Monitored upcoming service renewals based on contract expiration dates.* Achieved assigned sales targets through effective pipeline management and opportunity forecasting.* Developed technical knowledge of assigned products, understanding the sales and licensing models.

Panama

* Managed renewal of Oracle-based software contracts for private and governmental clients, ensuring compliance and continuity of service.* Fostered awareness of software updates by aligning with field teams and collaborating closely.* Boosted customer satisfaction by providing teams with training and skills to optimize service delivery tailored to individual client needs.* Utilized NetSuite CRM to track client information and drive purchases of new databases, enhancing sales strategies.* Implemented a 90-60-30 day service renewal contract expiration report to ensure timely capture and execution of upcoming renewals.* Increased sales volume and market presence for deals under $10,000 through the telemarketing department.