Assisted in growing a small massage therapy practice into a full Medical Spa maintaining successful operations and consistent revenue growth. Responsible for all overall administration efforts and related Human Resource functions, sales and marketing, and operations of the company. Leading through example with consistent organization while holding a high work ethic, positive attitude, and professionalism. Collaborated in all phases of strategic planning with members of the management team including; product inventory control, marketing and sales strategies, product and service offerings, client service, event coordination, and service area competition.Developed and supervised staff to provide support in effective sales, marketing and service operations, delegating important tasks and assignments while providing timely follow-up to ensure task completion.Ensured staff compliance in policies and procedures, including OSHA compliance, to improve operational efficiency, manage and reduce costs, and promote employee and client satisfaction.Addressed client queries with timely resolution which assisted in sustaining revenue growth through client retention, referral generation, and leveraging of cross-sales opportunities.Maintained a strong working knowledge of products, services, techniques, and relevant tools, while committing to continuous advanced technical education with respect to complex medical spa concepts.

Acting as a key role in the start-up of a new family restaurant by overseeing daily operations including; administration, staff management, customer service, and marketing. Improving management techniques and inventory control procedures to increase productivity and profits. Developing vendor relationships as well as directing execution of large banquet functions.Working collaboratively with the General Manager to set goals and par for weekly forecasting relating to sales and purchasing.Conducting ongoing staff training sessions by introducing best practice service techniques for staff personnel to maximize success.Generating additional revenue by growing customer base with outstanding customer service.