Jordan C. Email & Phone Number

Vancouver, British Columbia, Canada

• Delivered superior patient care, comprehensive education, and expert medical device technical support to guarantee patient compliance, safety, and achievement of CPAP therapy goals. • Managed the coordination of CPAP replacement units for a caseload of a thousand patients impacted by the 2021 global Philips Respironics product recall within the clinic's jurisdiction, achieving a 90% completion rate on the CPAP Recall Replacement program. • Oversaw all aspects of clinic operations, engaged in clinical QI initiatives, optimized standard operating procedures and hygiene protocols that resulted in clinic's milestone accreditation by the College of Physicians & Surgeons of BC for the diagnosis and treatment of OSA. • Conducted diagnostic assessments, extrapolated data for physician reports, ensured accurate invoice billing, and resolved any discrepancies to facilitate timely health insurance coverage for patients affected by OSA.• Conducted regular follow-up with patients to evaluate the effectiveness of therapeutic care• Adapted seamlessly to troubleshoot sleep apnea equipment failures, ensuring minimaldisruption to patient care• Empowered patients through relevant education, enabling them to achieve CPAP therapy goalsand self-manage their health• Ensured quality assurance of internal and confidential documentation, diligently completing allnecessary administrative tasks

Vancouver, British Columbia, Canada

Providing exceptional clinical administrative support to case managers Navigating large scale health records database housing extensive patient information and medical histories

Vancouver, British Columbia, Canada

Collaborated with Priority Access clinicians to support community and acute care client intake, assessments, and admissions to long term residential care facilities

Vancouver, British Columbia, Canada

Major Highlight: Implemented provincial funded project focused on capacity-building in communities impacted by the Opioid Crisis● Developed and managed project budgets of $75,000+, progress tracking systems, executive director reports, and dissemination of educational resources to identified vulnerable communities across British Columbia● Fostered strong relationships with key stakeholders at rural community events, major conferences, and at internal and external stakeholder committee meetings● Traveled across BC to assess readiness in hosting "Stronger Together" dialogue events within rural and Indigenous communities● Produced and presented reports based on qualitative data analysis to Funding Director, committee groups, Local City Councils, and Substance Use Research Conferences● Advocated for health service improvements before the Mayor and City Council of Surrey, with afocused engagement on South Asian communities affected by the opioid crisis● Managed project budgets to align with objectives set by the board of directors and operationsmanagement● Developed, implemented, and documented engagement strategies for future evaluation andorganizational continuity● Collaborated with senior management to establish departmental policies and workflowprocedures● Assisted with grant funding applications to provincial and federal health organizations● Administered stipend disbursements and record-keeping for committee members attendingthe BC Center on Substance Use Annual Conference● Represented the organization at community events and conferences, promoting projectfindings and organizational goals