• Elicit requirements using interviews, documents analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis• Critically evaluate information gather from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user request from the underlying true needs• Proactively communicate and collaborate with external and internal customers to analyze information needs• Servers as the conduit between the customers community and the software development team through which requirements flow• A liaisons between the business units, technology teams support teams and QA teams

• Analyze the operations of a business to improve work flow and operating efficiency• Document formal business requirements in a manner consistent with departmental standards• Develop and manage projects plans to assist in the completion of all open projects• Work with clients, technical staff and management in order to plan, coordinate, test and implement assigned task/projects• Assess whether established controls ensure accuracy and reliability of information, compliance with established standards, operational efficiencies• Lead teams (3-10) on small/medium/large projects• Monitor cost, schedule, and technical performance • Analyze cost benefits for projects• Implemented projects within budget guidelines • Provide project updates to senior management and stakeholders• Maintain vendor relationship to ensure all new products meet Net bank standards• Define project scope and objectives

• Research and analyze production issues and new software/processing enhancements• Guide projects through all stages of the project management lifeline• Work with center management and system users to identify possible system enhancements• Develop detailed specifications for system enhancements• Coordinate testing and implementation of system upgrades and new product releases• Work with interfacing applications to coordinate system upgrades and testing• Redesign production workflow to increase efficiency and customer service • Train users and managers on system and workflow changes• Maintain vendor relationship to ensure all new products meet Wachovia standards• Provide project updates to senior management and stakeholders• Created test scripts and condition matrixes• Provided user support and training• Organized and conducted disaster recovery, user acceptance and regression tests• Reviewed and analyzed system data