Glenda Gudiel Email & Phone Number

Pensacola, Florida, United States

Responsible for overseeing all activities relating to the research, design, and marketing of product themes, features, and outcomes. Leads the product strategy by collaborating with cross-functional teams, completing market research to find out more about competitor products or customer needs, and coordinating with various internal departments to identify potential product defects or customer suggestions.

Pensacola, Florida Area

Concurrently with the Integration Manager position, accelerated what is now trademarked as EDGE Assist.Conducted market research, competitive analysis, wrote business plan, created job processes, trained staff, and managed phase one beta testing for new product line. This product provides an auction with staff for online services; the goal is to grow online sales. The auctions dedicated EDGE Assistant boosts online sales by tailoring their work to the individual needs of each auction as an external Online Coordinator. Manages the EDGE Assist team: staff scheduling, time cards, performance reviews, personal and professional growth.

Pensacola, Florida Area

The Integration Manager’s goal is to synchronize IT and business cultures and objectives, to align the acquired technology with new business strategies and goals. The integration process is a reflection of how IT is being absorbed as a function of business.• Partnered with Senior Management to research, procure, and implement new flexible work-execution platform for company; benefits show increased work agility, minimization of manual processes, clarity of resource allocation, and automated portfolio reporting.• Facilitated successful deployment of the EDGE Simulcast product to 116 auctions in 10 months on schedule, despite client scheduling changes resulting in reallocation of resources.• Administers the development and deployment of the on-boarding process for all Auction Edge customers from sales to post-installation support. • Streamlines project processes for consistency across all Edge platforms with seamless integration between multiple stages, cross-functional teams, and negotiated timelines.• Spearheads logistics, theme, and company presence at annual trade show.• Stimulates customer satisfaction via consistently skilled verbal and written communications regarding product-related needs from deployment to post-install support.• Coordinates with training teams on-site to manage software configurations, does field testing of applications’ online systems, and monitors go-live events.• Directs and performs day-to-day support for proprietary IBM UNIX and Windows-based software programs; additional support for associated hardware components.

Statesville, Nc

• Partnered with Senior and Mid-Level Management to research, procure, and implement new Support Ticketing System for employees. • Creates and implements SOPs and workflows for support and training teams.• Promoted to current position to further integration of acquisitions to Auction Edge business culture.

Spokane, Washington Area

Pioneering web firm who created the first national platform for independent vehicle auctions; tripled customer base during tenure.• Executed planning and deployment of installation, on-site training, and continuing post-install support for vehicle auctions joining AuctionPipeline for national market exposure.• Coordinated logistics, designed theme, and represented company in-booth at annual trade show.• 2012: AuctionPipeline buys two other software companies to create Auction Edge, Inc. Promoted to Customer Relations Manager over new company.

Spokane, Washington Area

Independent auction offering licensed, registered dealers over 1200 units weekly, including specialty Motorsports auctions. Online Coordinator (2008-2009)• Created online sale events to reflect in-lane auctions, partnering with Sales and Marketing departments for accurate merchandising of sale inventory online on AuctionPipeline. • Consistent communication with National Consignors and remote buyers to ensure accurate inventory postings, deployment of pre- and post-sale reporting, transportation procurement, and payment follow up. Stimulated growth of online sales.Motorsports Operations (2005-2008)• Managed inventory for Harley-Davidson Financial Services of America• Partnered with Motorsports Manager to build sales, review lot staging, clerk auction during sale, and run post-sale reports for delivery to consignors and buyers.

Bachelor Of Science, Criminal Justice, 3.9 Gpa

Activities and Societies: Associate Member, American Correctional AssociationMagna Cum Laude Honors Graduate Commencement Speaker

Education record

General studies

Certification, Coffee Buyer Level 1, 4/24 Credits Earned

Importers, exporters, buyers, and traders alike will benefit from a curriculum built around the economic realities of the global coffee.

Certification, Roaster Pathway Level 1, 6/32 Credits Earned

Roaster Pathway Level 1 establishes the roasting craft with coursework in coffee analysis and evaluation, green coffee processing.