Glen Daigle work email
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Glen Daigle personal email
Passionate about connecting people and technology. Skilled in Analysis, Customer Service, Technical Support, and Communication. Strong information technology professional with a Bachelor's of Business Administration focused in Management Information Systems, General from University of Houston-Downtown.
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It Support Analyst IiCamillo Companies Jul 2023 - PresentHouston, Texas, Us -
Customer Support EngineerVisual Lease Apr 2022 - Mar 2023Woodbridge, New Jersey, Us -
Application Support RepresentativeHouston Isd Aug 2020 - Apr 2022Houston, Texas, Us• Troubleshoots and trains customers on custom and Office 365 applications. Resolves approximately 50 tickets per week.• Creates quick reference guides for updates and reoccurring issues to expand team knowledge base.• Responsible for creating, updating, and auditing access for SharePoint Online site pages and web parts.• Gathers and analyzes external and internal department stakeholder’s processes and workflows to automate utilizing O365 Power Platform.• Completed district project of migrating shared drives to de-commission 238 shared drives on 10 servers. Included user training on SharePoint product and Office365 integrations.• Coordinated implementation of Microsoft Two-Factor Authentication for 26,000 district users. Compiles and delivers registration reports to senior management to ensure registration goals are met. -
Microsystems AnalystUniversity Of Houston Oct 2019 - Aug 2020Houston, Tx, Us• Provided over the person and remote hardware and software support for Mac and Windows systems remotely and in person for a staff of 500 employees.• Basic network troubleshooting and Active Directory support.• Assisted in testing, imaging, and upgrading devices from Windows 7 to Windows 10. Assisted in migration to SharePoint 2019.• Audited access for Active Directory user groups ensuring all additions met IT audit standards.• Supported team by training 9 - 10 student employees on software and hardware support to run student computer labs. -
It Helpdesk CoordinatorUniversity Of Houston Jul 2018 - Oct 2019Houston, Tx, Us•Responsible for first level ticket response and troubleshooting. Escalated tickets to Tier 2 support and System Operations.•Provided over the phone support for customers using classroom technologies including Windows devices and A/V software.•Resolved approximately 50% of incoming issues which allowed Tier 2 support to focus on department projects and maintenance.
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Technical ExpertApple Feb 2015 - Jul 2018Cupertino, California, Us•Responsible for troubleshooting operating systems and hardware repair on Apple products. Tracked and documented all actions taken in the custom ticketing system.•Achieved a customer satisfaction score above 85% while averaging 100 customer sessions per week.•Mentored incoming team members on troubleshooting and customer service skills.
Glen Daigle Skills
Glen Daigle Education Details
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University Of Houston-DowntownGeneral
Frequently Asked Questions about Glen Daigle
What company does Glen Daigle work for?
Glen Daigle works for Camillo Companies
What is Glen Daigle's role at the current company?
Glen Daigle's current role is IT Support Analyst II.
What is Glen Daigle's email address?
Glen Daigle's email address is gd****@****isd.org
What schools did Glen Daigle attend?
Glen Daigle attended University Of Houston-Downtown.
What skills is Glen Daigle known for?
Glen Daigle has skills like Microsoft Office, Customer Focused Service, Troubleshooting, Communication, Help Desk Support, Sharepoint Online, Critical Thinking, Customer Service, Active Directory, Computer Hardware, Windows 7, Windows 10.
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