Glendaly P. Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

• Conduct user research (UX) for product development of a consumer electronics product for a Fortune 100 Big Tech Company.• Facilitate numerous user research (UX) sessions including, usability studies, moderated and un-moderated user studies, focus groups, user interviews, study surveys, and user acceptance testing (UAT)• Perform superior end-to-end data hygiene throughout all data processes such as data entry, data cleaning, QA (quality assurance).

New York City Metropolitan Area

Coordinate studies in Spanish regarding language analysis, AI search, and data solutions. Create and collect raw data and content used for human intelligence, speech recognition and machine learning algorithms in order to get validated trained datasets used in the development of new AI technologies. Moderate studies which assess human interaction patterns with virtual assistants. This also entails sorting and uploading data to servers for editors and clients to quality review.

Poughkeepsie, New York, United States

Respond to requests for technical assistance in person, via phone and email. Diagnose and resolve technical hardware and software issues. Use a ticketing system to track all customer interactions. Redirect problems to correct resources, while identifying and escalating situations requiring urgent attention. Assist in updating training manuals for new hires while training them on Help Desk procedures and protocols.

Poughkeepsie, New York, United States

Providing one-on-one Spanish tutoring sessions to college students that consist of proof-reading assignments, improving academic performance, and/or preparing for academic tests. Providing feedback to students using positive reinforcement techniques to encourage, motivate, and build confidence.

Riverdale, New York

Monitored small groups of kids range from ages from 5-16. Planned, led, and implemented activities on a weekly basis. Provided general safety, development, growth, and skill achievement of the participants. Ensured high-quality outdoor educational and recreational experiences for participants.

Poughkeepsie, New York, United States

Interviewed people across the United States via Voxco, conducted surveys regarding a wide range of political topics while utilizing probing techniques. Analyzed data, using statistical software (Excel, SAS) and summarized survey data, using tables, graphs, and fact sheets (PowerPoint, Canva).

Harlem, New York

Monitored children's play activities to verify safety and wellness. Participated in the cleaning and organization of the classroom, equipment, supplies and play areas. Followed the guidance of senior staff in delivering activities for children (eg. painting, counting, singing, etc.)

Greater New York City Area

New York, New York, United States

Worked Summers 2016, 2017, 2018. Received and greeted clients as the first point of contact while connecting them with the corresponding personnel. Managed and facilitated client inquiries and disputes via phone, email and fax resulting in a 99% satisfaction rating. Multi-tasked a variety of administrative and clerical duties while providing timely and adequate customer service.

Greater New York City Area

Bachelor Of Education - Bed, Secondary Education And Teaching

High School Diploma

Early College Program