̈ Oversees the implementation of Human Resources programs through Human Resources staff. Monitors administration to established standards and procedures. Identifies opportunities for improvement and resolves any discrepancies. ̈ Defines all Human Resources training programs, and assigns the authority / responsibility of Human Resources and leads within those programs. Provides necessary education and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports. ̈ Establishes and leads the standard recruiting and hiring practices and procedures necessary to recruit and hire a superior workforce. ̈ Determines and recommends employee relations practices necessary to establish a positive employer- employee relationship and promote a high level of employee morale and motivation. ̈ Establishes the company wage and salary structure, pay policies, and oversees the variable pay systems within the company including bonuses and raises. ̈ Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention. ̈ Leads company’s compliance with all existing governmental and labor legal requirements including any related to the Department of Labor. Maintains minimal company exposure to lawsuits ̈ Manages employee communication and feedback through such avenues as company meetings, suggestion programs, employee satisfaction surveys, newsletters, employee focus groups, one-on-one meetings, and internet ̈ Working closely with international counterparts to limit workplace issues due to the multicultural nature of our business ̈ Establishes and maintains company records and reports; able to direct others in the organization and adherence to record-keeping guidelines ̈ Maintains company organization charts and employee directory and oversees all work visa requirements of foreign resources ̈ Directly to the President and CEO

̈ Responsible for all employee engagements ̈ Improved our campaigns attendance by 80% decrease in tardiness and absenteeism incidents. Upliftingthe morale of the employees because they get their attendance bonus. ̈ Responsible for the development and execution of all HR policies, procedures, employee relations. ̈ Point person for local and foreign employee affairs and complaints. ̈ Created and standardized the processes for Administration & Disciplinary Hearings. ̈ Oversees the processing of Visa Applications, Alien Employment Permit and renewals for all foreignnationals. ̈ My position reports directly to the CEO, President and Operations Manager of the company ̈ Create, design and manage all yearly company events for 500-1000 employees ̈ Currently manages 6 HR staff people who are responsible for the safe keeping of disciplinary actions,201 files, contracts, biometrics monitoring, web tool evaluation system, human resource informationsystem, dole report, peza report, current manpower report, ID layout and releasing. ̈ Secretary of OAMPI Cooperative

Responsible for developing long-term BPO people strategy which supports the business strategy & goals and implement it in line with the organizational values. Major responsibilities includes the following- Creating corporate Human Resource policies- Create a climate conducive to a positive response from the members of the company- Employee Development Programs- Team Building, Motivation, Communication- Establish a pro-active work culture- Create objective systems and procedures of Appraisals, Rewards & Punishments- Manpower Planning, Induction, Training- Personnel Manual- Appointed to the head of Recruitment

- Responsible for managing operational human resources related issues, including development and communication of policies to other departments, training administration, human resources reporting and coordinating in recruitment process, remuneration and performance management processes.- Pioneered and managed the retail store in Port Antonio, Jamaica as this is the first Wi-Fi Company in the Caribbean Islands. Formulated procedures and process for the store which covers, inventory, sales, and monitoring of stocks.- Oversees the call center and ensure that all customer complaints are effectively communicated to the technical team for troubleshooting within the standard turn around time.

•Responsible for ensuring the implementation of training programs for all 300 employees as well as the training needs analysis of the organization, development of training programs, conduct, and evaluation as well as the training man-hours per post monitoring. •Worked within the high quality standards of ISO 9001:2008 and constantly updates the customer service requirements of the company.