Glenda Poirier-Lauzon Email & Phone Number

Ontario, Canada

Judge/ Technical Official Skate Canada, COS Section. 1980 to presentDuties include: - Officiate at skating competitions - Clinic Leader - Train and recruit new judges/evaluators - Event Management & Schedule assignments for various competitions.Board Member, Officials Chair May 2014- May 2016Duties include: - Attend and participate in ongoing board activities/meeting, pertaining to all COS officials.Chair of Judges/Evaluators Committee in Central Ontario Section. (Volunteer Position) 2011-2016Duties include: - Clinic Leader - Train and recruit new judges/evaluators - Schedule assignments for various events. - Lead the Committee - Budget planning

Newmarket, Ontario

Travel Insurance Specialists has been an industry leader in designing and administering travel health insurance plans for Canadian snowbirds for over 20 years. They are a founding and proud member of the Travel Health Insurance Association of Canada (THIA)- Supervising a team of Accident &Sickness licensed agents, who handle calls regarding the purchasing and plan selection for Canadian Travellers.

Want to try something different? Join my growing team of IBO's, we can sell direct to consumers some great deals on Energy (Natural Gas and Electricity) , Digital Phone Services, Local and Long Distance Plans, Wireless, TV, Home Security and High Speed Internet, It's like being a broker for a lot of companies! www.glendalp.acndirect.com

Toronto, Canada Area

Medipac is well know canadian supplier of Travel medical insurance for Seniors and/or Canadian Snowbirds.•Deal with specialty product lines, Underwriting, Co-Insurance, Trip Cancellation. •Deal with Client related issues (complaints, exceptions, non-contractual discounts) •Developed and maintain online product information center using Microsoft Expressions Web program.•Successfully assisted with supervising of call center and underwriting staff.•Trained New Hires and delivered Quality Assurance reviews.

Manulife, Affinity Markets, Canada's specialty product and marketing* Managed Team of trainers who provided call center system and product training (Life, Health, Travel Ins.) * Call Centre phones systems SME. * Delivered Call Center quality assurance program* Intranet Documentation Site Created and Managed.* participated in the annual budget process.

* managed team of 16 administrators for Customer Service area* organized implemented many projects; process improvement, call center phone technology

Supervisor * created and supervisored first out of country travel ins call center for Crown Life.* created and delivered team goalsSpecial Risk Underwriter / Assist Underwriter* Rated speciality products for the Reinsurance Area.

Worplace Safety & Prevention Services, Completed Sept. 2014

Activities and Societies: www.wsps.ca Certification Parts One and Two: Offices

Accident And Sickness License (A&S), Completed May 2014

Activities and Societies: www.oliverslearning.com Financial Industry Educators.

Medical Terminology Certificate

Completed Feb 2014

Expressions Web Online Course

Avaya Training Course

Understanding Emotions In The Workplace

http://www.pryor.com/site/categories/

Leadership Matters Management Conference

Cisco Genesys Training Course

Conflict Management Skill For Women Course

Activities and Societies: http://www.pryor.com/site/categories/

Liic Group Administration Education Seminar

"Building A High Performance Team"

Myer-Briggs Type Indicator Course

The Ben Graham Project Improvement (Mapping) Course

"Management Studies", Crown Life

Life Management Institute (Loma) Level One

High School Education

Ethics & Financial Services Professional; Money & How To Manage It; Business Insurance Principles, Adult And Continuing Education And Teaching, Completed

CE credits towards Accident and Sickness Insurance Licenses (held in BC, AB, SK, MB, and ON)

Education record

Activities and Societies: JHSC Certification Refresher

Joint Health & Safety Certification Refresher, Worplace Safety & Prevention Services, Completed Oct 2018

Activities and Societies: www.wsps.ca