I'm all about fostering a culture of continuous growth and improvement in our organization. As the first learning-focused professional in our rapidly growing business, I'm shaping our team's skills and helping us excel in our industry.- Developed Tailored Training Programs: I created in-house training programs for sales and new-hire onboarding. This led to more consistent and job-ready employees, which is crucial for maintaining our high standards and smooth operations.- Boosted LMS Usage: I increased LMS usage by a whopping 4600% in the first year. This gave our employees access to resources for both professional and personal growth, making our team stronger and more well-rounded.- Led Tech Training Sessions: I ran instructor-led sessions on new technology, which were part of a larger tech roll-out plan. This provided multiple learning touchpoints, ensuring a smooth and consistent tech integration across the board.- Organized Annual Conference Workshops:I planned and delivered content for our 2-day annual conference, scoring an average satisfaction rating of 4.8/5. This high engagement and positive feedback showed that our training sessions were effective and appreciated, and led to a strong implementation of the training. - Created Operational Guides: I developed operational manuals, tech reference guides, and emergency procedures manual. These resources ensure consistency across all sites and give employees a reliable go-to when they need information.- Revamped Performance Reviews: I updated our performance review templates and created guides to make the review process more interactive. This helps managers and employees focus on career growth and development, keeping our team motivated and on track.

In this role, I was responsible for leading key initiatives to drive operational performance and deliver best-in-class customer experience. This included developing and championing new launches and retail strategies, managing training programs, supporting talent management and development, executing nationwide events, and rolling out social media programs. I analyzed internal and external customer experience performance data and used that intel to provide actionable strategies for our team to improve.Some of my key accomplishments in this role have included: • Leading cosmetic retail COVID-19 pandemic response. This involved continually adapting Store Operating Standards for Cosmetics to comply with changing legislative standards and safety protocols. Given the significant impact to the beauty line of business, I worked quickly to roll out programs to allow customers to shop for beauty in a safer, remote manner, which helped recover millions in sales. • Substantial contributions to improve colleague social engagement. This includes managing social media program roll-out for our stores, which has resulted in a significant increase in active accounts, as well as being part of the recruitment, launch and day-to-day managing of the relationship between corporate and store level Shoppers Beauty Pro influencers. • Supporting roll-out and training for the new Mobile Clienteling and Virtual Selling for Store Associates program.• Championing community investment as a Community Investment Co-Lead

In this role, I analyzed retail store data for insights, and generated innovative solutions to alleviate store workloads and inefficiencies. I partnered with various stakeholders both regionally and at our corporate offices to help drive sales and customer satisfaction. Some of my key accomplishments in this role: • Created impactful employee learning programs that delivered business results. This included an Empathy Based Selling Skills eLearning, monthly training videos to support current marketing campaigns, and Makeup Artistry with instructor led training across the country. • Development of new metrics and KPIs for store Beauty teams, as well as sales reporting tools to gain the insights our team needed more efficiently. This new reporting tool saved an average of 7 hours per month of labour in each store, saving approximately 100,000 hours nationwide. • Implemented an internal social platform for store Beauty Managers to connect and share best practices.

Identify training gaps and provide bilingual learning solutions for employees at over 1200 stores nationwide.Instructor led training, instructional design, marketing internal learning programs, beauty vendor training advisor, online Virtual Sessions, new employee on boarding at Central Office, assist in launch and maintenance of Learning Management System, on camera personality, photo/ video shoots

All Beauty Boutique operations. Strongly committed to implementing and following all standards as set out by Shoppers Drug Mart. Consistently exceed sales goals and outperform on a year over year basis. New store opening; manage sales for Prestige/ Luxury Brands, Fragrances, Dermatological Skin Care and Mass Cosmetics; managed 10+ full- time and part-time staff; set and followed up on daily goals for all department staff; event planning, client file management; aligned with Corporate strategies, strong relations and support with brands