Glenda R. Email & Phone Number

• Founded in 1992, AFA Insurance offers unmatched expertise for individuals, groups and corporates focusing on an income protection and accident and health insurance, premier product range backed by Allianz Australia.
• Providing executive support to the Managing Director, Executive Director and Group Financial Controller.
• Ensuring the smooth day to day operations of the Sydney office.
• Managing and mentoring the Receptionist.
• Assisting with Human Resources responsibilities including typing of Employment contracts, inductions, staff files and recruitment when necessary.
• Coordinating and managing group events such as board lunches, meetings, conferences, social and promotional activities.

Sydney, Australia

Worked in the Client Services team, answering calls form Brokers and clients, assisted with with policy queries, created Cover Notes and ensured new business is activated.

Sydney, Australia

• Complete ownership and responsibility for Global Knowledgment Management Program
• Managed the offshore vendor team.
• Monitored tool performance and collaborated with IT to ensure system down-times had minimal business impacts.
• Identified and implemented enhancement projects to refine usability of system tools. Reviewed vendor billing in adherence to contract.
• Ensured documentation compliant with Sarbanes Oxley and ISO standards.
• Updated documentation as business needs required using Dreamweaver, Fireworks, Adobe PDF, MS Word and authoring tool software (PAWS)