Technology Services Coordinator
Syston, England, United Kingdom
- Contributes to the development and implementation of various agile tech support processes. This includes participating in requirement refining, backlog grooming, and retrospectives. Ensuring tech support processes are streamlined, efficient and effective.- Coordinates accordingly with technical teams. Including working with software developers, subject matter experts, and other IT professionals. Ensuring technical solutions are aligned with business needs.- Responsible for understanding the needs of the business and how IT can support those needs. This involves understanding the company's products and services, the target market, and our company strategy.- Identifying and resolving technical issues impacting Dunelm employees. Troubleshooting problems, identifying root causes, and recommending appropriate solutions.