Glen Andrews Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

As a world leader in security solutions, we go to great lengths to provide you with an early warning system for evolving cyber threats, enabling you to prevent, detect, rapidly respond to and predict cyberattacks. In fact, more than 4,200 clients in 59 countries trust us to protect their operations and information from today’s most advanced security threats–a trust we earn every day.With SecureWorks, you get unparalleled visibility to identify potential threats in all critical areas in your IT infrastructure, along with actionable, intelligence-driven insights powered by the SecureWorks Counter Threat Platform–our advanced data analytics engine.SecureWorks is positioned in the Leaders Quadrant of Gartner’s Magic Quadrant for MSSPs and is recognized as a Leader in the Forrester Wave for Managed Security Services. SecureWorks has also been recognized by SC Magazine’s readers with the “Best Managed Security Service” award for 2006, 2007, 2008, 2009, 2011, 2012 and 2015.

Ramsey, Nj, Us

• Led a team of Directors and Managers in growing and developing a loyal and appropriately skilled team of 97 Information Technology professionals that provided quality service delivery to over 375 clients across the East Region• Led all aspects of Service delivery at the Regional level including but not limited to-: Client relationship management, Service desk management, field engineering management, Execution of all contracted I.T. maintenance and Support including the design and implementation of proactive maintenance programs and processes. • H.R. management at the regional level including but not limited to Recruiting, Performance Appraisals, Coaching and mentoring, Performance improvement planning and execution, writing and updating Job Descriptions and advancement criteria• Management of I.T infrastructure projects from design to implementation, vendor selection and management, technology roadmap planning, procurement Services.• Regional escalation point for service delivery issues at all clients• Developed new service model that led to optimized engineering capacity and improve client satisfaction. • Designed, implemented and maintained engineering best practices at regional at national levels• Designed and implemented network security projects using various security devices• Final level escalation for Cisco firewall, routing and switching issues at the Regional level• Regional Business and financial management.• Regional and national communications including the design, implementation and publication of weekly and monthly newsletters and SharePoint wiki sites• Considered Subject Matter Expert on internal standards, processes and tools

Ramsey, Nj, Us

• Led a team of 4 Engineering Managers, 17 engineers and 4 Client Operations Representatives in the largest market in the company• Led all aspects of Service delivery at the market level including field engineering and local service desk• H.R. management at the market level• P&L management at the market level• Designed and implemented several Cisco based security and networking projects• Final level escalation for all Cisco firewall, routing and switching issues• Implemented new network deployment processes and policies that resulted in a more efficient project delivery

Ramsey, Nj, Us

• Led a team of 4 Client Operations Representatives in the largest market in the company• Designed and implemented new client outreach programs that resulted in increased client loyalty and additional revenue• Designed and implemented new engineering outreach programs that resulted in improved working relationships between the main client facing departments and ultimately, improved service delivery• Implemented new processes that facilitated improved efficiency in scheduling engineering resources.• Reduced over 90 days accounts receivable by 50%• Worked with Market leadership on client relationship and marketing strategies• Management level escalation for all clients in the Tristate market• Designed, implemented and published Market Newsletter with the goal of fostering improved communication and awareness among all employees in the market.