Glen Finlayson

Glen Finlayson Email and Phone Number

Contact Centers | Transformation | Outsourcing | CX | Auckland based @ Star Insure
Glen Finlayson's Location
New Zealand, New Zealand
Glen Finlayson's Contact Details

Glen Finlayson work email

Glen Finlayson personal email

About Glen Finlayson

I am a senior contact centre outsourcing leader with twenty years of experience across industry verticals including Telco, Telehealth, Government, Media, Retail, E-Commerce, Loyalty, Travel and Hospitality. I have a proven track record of successfully building high-performing teams at home in New Zealand and internationally through investment in people, culture, data, process, and technology.

Glen Finlayson's Current Company Details
Star Insure

Star Insure

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Contact Centers | Transformation | Outsourcing | CX | Auckland based
Glen Finlayson Work Experience Details
  • Star Insure
    Head Of Operations & Customer Support
    Star Insure Nov 2024 - Present
    Auckland, New Zealand
  • Probe Cx
    Country Manager
    Probe Cx Jul 2020 - Oct 2024
    Auckland, New Zealand
    Probe CX is the largest Contact Centre Outsourcer in ANZ with 19,000 team members. Probe has been in New Zealand for over 20 years & manages both onshore & offshore teams & Digital Transformation for a number of household names across Telco, Loyalty, E-Commerce, Retail, Media, Travel and Government.
  • Tourism Holdings Limited
    Operations Manager
    Tourism Holdings Limited Nov 2018 - Apr 2020
    Auckland, New Zealand
    Tourism Holdings Limited (THL) is New Zealand's premier tourism company with 2600 vehicles on its fleet. THL is the largest provider of holiday vehicles for rent and sale in the world and operates under Maui, Britz and Mighty rental brands across Australia & New Zealand. My team at THL consisted of 4 Managers, 15 Team leaders and 80 staff focused on: Customer Service, Fleet Control, Vehicle Maintenance, Vehicle Mechanics & Vehicle Detailing. As the Branch Manager my primary responsibility was to ensure that THL customers have exceptional holiday vehicle experiences. To achieve this I overhauled the way that the site operates introducing new technologies, systems and infrastructure.
  • Probe Cx
    Service Delivery Manager
    Probe Cx Mar 2016 - Aug 2018
    Auckland, Auckland, New Zealand
    In this role I managed Probes operations for Probes 2 largest clients. My Team consisted of 3 Contact Centre Managers, 19 Team Leaders & 255 agents focused on: Sales, Customer Service & Service Provisioning.
  • Ttec
    Director - Sales & Service Delivery
    Ttec Mar 2015 - Mar 2016
    Auckland, New Zealand
    TeleTech is one of the world’s largest outsourcing companies. As the Director for New Zealand I managed 150 agents and support staff. The New Zealand site facilitates: Outbound & Inbound sales, Customer service and Technical Support for Fairfax Australia as well as supporting Technical processes for Chorus New Zealand.
  • Outsourcing Alliance Pty Ltd
    General Manager
    Outsourcing Alliance Pty Ltd Apr 2010 - Mar 2015
    Manila, National Capital Region, Philippines
    Outsourcing Alliance is a Manila based Business Process Outsourcing company which was established to facilitate outsourced sales activities for Telecommunications companies such as Optus & Vodafone Australia. Outsourcing Alliance has progressed to become a full service BPO company offering a range of voice and non-voice support functions for Australia and New Zealand based businesses.

Glen Finlayson Skills

Marketing Management Team Building Thailand Uae Payments Training And Development Sales Cold Calling Cambodia Beds System Configuration Finance Cold Calling Experience Structure Hospitality Management Telemarketing Contact Centers Australia Real Estate Singapore Dubai Complaints Dynamics Assessment Leisure Data Conversion Content Development Management Revenue Design Feasibility Studies Coaching Outsourcing Line Of Business Calls Hmc Cultivating Key Performance Indicators Skype Crm Internet Services Hiring Hospitality Industry Occupancy Leadership Source Ethics Fixed Line Building Customer Loyalty Workflow Quarter Human Resources Execution Incentive Programs Attrition Reduction Profit Service Activation Retention Programs Outbound Marketing Theme Parks Customer Satisfaction System Telecommunications Team Management Team Leadership Revenue Analysis Offering Asia Strategy Hotels Direct Sales Loyalty Programs Microsoft Office New Business Development Training Employee Training Characteristics Customer Service Taiwan Outsourcing Management Surveying Philippines Scripting Customer Acquisition Call Center Development Project Management Research Emerging Technologies Delivery Performance Call Centers Service Delivery Target Marketing Provisioning Tactics Virtual Assistants Tourism World Class Information Technology Customer Relations Power Promotional Hostile Environments Vodafone Employee Engagement Gas Sports Loyalty Marketing Market Planning Business Expansion Business Development Incentives Negotiation Lead Generation Customer Relationship Management Strategic Planning Quality Assurance Sales Management Operations Software Testing Marketing Organizational Culture Entertainment Social Influence First Aid Digital Signage Asia Pacific Hotel Management Overhaul Technical Support Offshore Outsourcing Project New Zealand Engagement Destination Australian Spd Shopping Development Of Strategy Business Systems Responsibility Shake Usa Attrition Bpo International Code Working With Clients Google Groups Executive Management Feet Malaysia System Development Reviews Guidelines Managing Database Materials Adjustable Concerts Customer Experience Management Program Management Rate Hospitality Agents Resorts Interest Rates Collateral Incorporation Site Operations Fairfax Budgets Business Strategy Culture Driving License Inbound Marketing Hong Kong Support Staff Mandarin Population Positive Change Recruiting Evaluation Employee Benefits Performance Management Dbms

Glen Finlayson Education Details

Frequently Asked Questions about Glen Finlayson

What company does Glen Finlayson work for?

Glen Finlayson works for Star Insure

What is Glen Finlayson's role at the current company?

Glen Finlayson's current role is Contact Centers | Transformation | Outsourcing | CX | Auckland based.

What is Glen Finlayson's email address?

Glen Finlayson's email address is gl****@****ail.com

What is Glen Finlayson's direct phone number?

Glen Finlayson's direct phone number is +197048*****

What schools did Glen Finlayson attend?

Glen Finlayson attended University Of South Australia, International College Of Hotel Management, Christ's College, Canterbury.

What are some of Glen Finlayson's interests?

Glen Finlayson has interest in Running, The Gym, Reading.

What skills is Glen Finlayson known for?

Glen Finlayson has skills like Marketing Management, Team Building, Thailand, Uae, Payments, Training And Development, Sales, Cold Calling, Cambodia, Beds, System Configuration, Finance.

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