Head Of Operations & Customer Support
Current
Nov 2024 - Present
AeroLeads people directory · profile
Glen Finlayson Email & Phone Number
Contact Centers | Transformation | Outsourcing | CX | Auckland based
at
Star Insure
1 work email found
@salmat.com.au
3 phones found area 970 and 801
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Contact Centers | Transformation | Outsourcing | CX | Auckland based
Location
New Zealand, New Zealand, New Zealand
Who is Glen Finlayson? Overview
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Quick answer
Glen Finlayson is listed as Contact Centers | Transformation | Outsourcing | CX | Auckland based at Star Insure, based in New Zealand, New Zealand, New Zealand. AeroLeads shows a work email signal at salmat.com.au, phone signal with area code 970, 801, and a matched LinkedIn profile for Glen Finlayson.
Glen Finlayson previously worked as Head of Operations & Customer Support at Star Insure and Country Manager at Probe Cx. Glen Finlayson holds Bachelor Of Management, Tourism & Hospitality from University Of South Australia.
Company email context
Email format at Star Insure
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{first}.{last}@salmat.com.au
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AeroLeads found 1 current-domain work email signal for Glen Finlayson. Compare company email patterns before reaching out.
Profile bio
About Glen Finlayson
I am a senior contact centre outsourcing leader with twenty years of experience across industry verticals including Telco, Telehealth, Government, Media, Retail, E-Commerce, Loyalty, Travel and Hospitality. I have a proven track record of successfully building high-performing teams at home in New Zealand and internationally through investment in people, culture, data, process, and technology.
Listed skills include Marketing Management, Team Building, Thailand, Uae, and 180 others.
Current workplace
Glen Finlayson's current company
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6 roles
Glen Finlayson work experience
A career timeline built from the work history available for this profile.
Country Manager
Probe CX is the largest Contact Centre Outsourcer in ANZ with 19,000 team members. Probe has been in New Zealand for over 20 years & manages both onshore & offshore teams & Digital Transformation for a number of household names across Telco, Loyalty, E-Commerce, Retail, Media, Travel and Government.
Jul 2020 - Oct 2024
Operations Manager
Tourism Holdings Limited (THL) is New Zealand's premier tourism company with 2600 vehicles on its fleet. THL is the largest provider of holiday vehicles for rent and sale in the world and operates under Maui, Britz and Mighty rental brands across Australia & New Zealand. My team at THL consisted of 4 Managers, 15 Team leaders and 80 staff focused on.
Nov 2018 - Apr 2020
Service Delivery Manager
In this role I managed Probes operations for Probes 2 largest clients. My Team consisted of 3 Contact Centre Managers, 19 Team Leaders & 255 agents focused on: Sales, Customer Service & Service Provisioning.
Mar 2016 - Aug 2018
Director - Sales & Service Delivery
TeleTech is one of the world’s largest outsourcing companies. As the Director for New Zealand I managed 150 agents and support staff. The New Zealand site facilitates: Outbound & Inbound sales, Customer service and Technical Support for Fairfax Australia as well as supporting Technical processes for Chorus New Zealand.
Mar 2015 - Mar 2016
General Manager
Outsourcing Alliance is a Manila based Business Process Outsourcing company which was established to facilitate outsourced sales activities for Telecommunications companies such as Optus & Vodafone Australia. Outsourcing Alliance has progressed to become a full service BPO company offering a range of voice and non-voice support functions for Australia and.
Apr 2010 - Mar 2015
3 education records
Glen Finlayson education
Bachelor Of Management, Tourism & Hospitality
Diploma Of International Hotel Management, Hotel Management
Education record
FAQ
Frequently asked questions about Glen Finlayson
Quick answers generated from the profile data available on this page.
What company does Glen Finlayson work for?
Glen Finlayson works for Star Insure.
What is Glen Finlayson's role at Star Insure?
Glen Finlayson is listed as Contact Centers | Transformation | Outsourcing | CX | Auckland based at Star Insure.
What is Glen Finlayson's email address?
AeroLeads has found 1 work email signal at @salmat.com.au for Glen Finlayson at Star Insure.
What is Glen Finlayson's phone number?
AeroLeads has found 3 phone signal(s) with area code 970, 801 for Glen Finlayson at Star Insure.
Where is Glen Finlayson based?
Glen Finlayson is based in New Zealand, New Zealand, New Zealand while working with Star Insure.
What companies has Glen Finlayson worked for?
Glen Finlayson has worked for Star Insure, Probe Cx, Tourism Holdings Limited, Ttec, and Outsourcing Alliance Pty Ltd.
How can I contact Glen Finlayson?
You can use AeroLeads to view verified contact signals for Glen Finlayson at Star Insure, including work email, phone, and LinkedIn data when available.
What schools did Glen Finlayson attend?
Glen Finlayson holds Bachelor Of Management, Tourism & Hospitality from University Of South Australia.
What skills is Glen Finlayson known for?
Glen Finlayson is listed with skills including Marketing Management, Team Building, Thailand, Uae, Payments, Training And Development, Sales, and Cold Calling.
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