Glen Castillo Email & Phone Number

Henderson, Nv, Us

• Test telecommunication devices and system level products using tools like multimeter, oscilloscope, signal generators, and function generators.• Ensured flawless operation by evaluating and validating firmware and operating systems. • Reading and understand schematics, datasheets, and work instructions.• Compiling reports on findings and testing data gathered.• Collaborated closely with cross-functional team to develop and improve testing procedures and methodology.

Create and design house signages and other home custom fabrication.• Plan, prioritize, schedule jobs, and collaborate with partners and customers to ensure timing for proper completion.• Fabricate signs from sketches, drawings, or exported files to prepare sign-layouts.• Select appropriate materials for signs, such as metal composition board, wood or plastics.• Use of PC for design, vinyl lettering and computerized engraving machines, and CNC programming. Extent knowledge of various woodworking hand tools, power tools, painting, and social media platform marketing.

Las Vegas, Nevada, Us

(Electronic Bench Technician in 2012, promoted in 2017)Successfully managed a team of 15 employees in overall production of gamingunits and operating systems to ensure service level agreements are met.• Collaborated with all levels of leadership, sales partners, and customers toensure timing of projects through effective planning.• Acted as a liaison between Production Team, Engineering, and QualityAssurance ensuring accuracy of work completed.• Created SOPs for departmental execution.• Traveled to locations to solving gaming compliance and/or technicalissues.• Simultaneously repaired, troubleshot, and documented all componentsof a gaming machine from electrical, mechanical, wiring, to fabrication.(Power Supplies, I/O boards, sound boards, CPU boards, motherboards,interface boards, LCDs, CRTs, printers, bill validators and more)• Routinely collaborated with Production team and assembled completegaming cabinets. (From structured cabling, fabrication, assemble,installation, setup configuration, test, and clean.)

Mount Prospect, Illinois, Us

Performed daily product analysis, repairs, and service of gaming components and process improvement initiatives.• Provided technical support to business clientele.• Collaborated with Quality Assurance for process improvement.• Reported detailed symptom descriptions of pass/failures uncovered during functional test from component level troubleshooting.• Troubleshot and repaired multi-layered gaming boards, LCDs, and more.• Documented inventory to ensure adherence of contract deadlines.• Followed all corporate, safety and production procedures and regulations by maintaining a clean and orderly workstation.

Wood Dale, Il, Us

• Ensured all service calls were handled based on priority level and logged repairs using company AS400.• Interacted daily with technicians to verify the issues of the service calls. • Troubleshoot with field technicians, via telephone, on any occurring and/or reoccurring malfunctions of video or mechanical games. • Repaired updated arcade/amusement machines and to have a longer expectancy in the field.

Wood Dale, Il, Us

• Repaired and troubleshoot main control boards, power supplies, bill acceptors, and several other components of multiple bill changer units.• Restored control panel assemblies, ticket/paper shredders, and low voltage DC/AC motor.• Rewired and crimped wiring harnesses for the control panel assemblies. • Interacted daily with company affiliates to ensure inventory of parts are maintained and adherence to contract deadlines.

Wood Dale, Il, Us

• Reconditioned and refurbished whole video and mechanical arcade cabinets. • Analyzed and verified working mechanisms. • Made any necessary modifications and furnishings using shop power tools, hand tools, air tools, welder, table saw, and several other tools and hardware. • Reported each cabinet in company database.

Bachelor'S Degree, Electrical Engineering Technologies/Technicians

Associates Degree, Electrical Engineering Technologies/Technicians