Grace B Lenggeng Email & Phone Number

Phnom Penh, Cambodia

-Support the annual budgeting process and financial forecast for the operations departments- Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines- Analyze monthly P&L and month-end reports, identify deviation from business plan goals- Gather and report financial information to the General Manager- Develop, recommend, implement and manage the operational department’s annual and long term goals- Assist in overseeing the care and maintenance of the property's physical assets and facilities- Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations- Recommend appropriate products/services and operational changes as necessary- Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention- Represent the Brand in projecting a credible image to the market, residents and colleagues alike- Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives- Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines- Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative- Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers- Assist General Manager with interviews, selection and recruitment of operations departments management team- Identify and develop team members with potential- Conduct performance review and manages performance issues that arise within the operations departments management team- Constantly monitor team members performance, attitude and degree of professionalism

Malaysia

Kuching, Sarawak, Malaysia

Providing Training for Hotelier as well as Corporate Organization Professional Development. Specialised in consulting for Pre-opening Independent Boutique hotels.- Providing expert advice and guidance to boutique hotels on various aspects of their operations to improve efficiency and profitability - Responsible for conducting assessments, developing strategies and implementing best practices in areas such as guest experience, marketing, revenue management, operations and staff training- Design and delivering training programs for hotel staff to enhance their skills and knowledge - Help boutique hotels elevate guest satisfaction, increase revenue and achieve overall success in the hospitality industry - Responsible in consulting of Pre-Opening Independent Boutique Hotel

Sarawak, Malaysia

In charge of the Development, Organization and Management of the School of Hospitality and Tourism as well as the Academic Experience of the Students. - Develop and implement curriculum for programmes related to hospitality and tourism - Monitor and access programme quality and effectiveness, making adjustments as necessary to ensure student success - Manage a team of faculty members, providing guidance and support in teaching and research activities - Coordinate with industry partners to ensure that programmes are aligned with current trends and industry needs - Supervise student activities and engage with them to provide academic and career guidance - Provide lecture to students on industry and hands-on subjects - Participate in recruitment and admissions processes to attract high-quality students to the programme

Santubong / Buntal Road, Malaysia

• Responsible for the Pre-opening of the Villa.• Responsible for the Day to Day operations of the Villa.• Ensuring that the consistent high levels of service are maintained • Marketing & Sales – market the property during the current years as well as in the off season for the following year, establish a marketing plan; prepare rate sheets, BAR structure, and seasonal rate balance; enter into or recommend marketing/sales associations and affiliations with organizations bodies in the main markets. Recommend new strategies to the owner and necessary adaptions to market trends and pricing; negotiation of a affiliation to luxury circuit.• Operational Management – be involved closely in day-to-day operations; forecasting and carrying out guest satisfaction surveys • Financial Management – prepare financial data reflecting an estimation of business gained during events; prepare an annual budget and exercise a lever of control and guidance over the cash flow• Ensure that an adequate SOP’s are in place and are being followed by all concerned• Inspect the property before and after events/rentals.• Work on special projects as assigned by the Managing Director.

Sarawak, Malaysia

• Coordinating all of the pre-opening activities on hotel coordinate with the construction team, the construction timeline and act as a liaison between hotel personnel, construction contractors• Assisting overseeing and managing all on site activities at hotel properties, including scope development, identifying and managing designers, as well as contractors, obtaining necessary business documentation licenses & permit• Project management including research of equipment, materials, supplies and methods, sourcing and negotiating, qualified supplier or contractors’ bids, reviewing contracts and quality control during all stages of the project.• Involve in team recruitment and hiring for all level of management.• Develop long and short range plans for the operation. Ensure plans, once approved are properly executed. Ensure operation standards are communicated, trained and maintained. • Trained newly hired team & work closely with Hotel Manager on SOPs and hotel systems. • Assist and coordinate timely budget and forecast regarding but not limited to business levels, financial requirements, personnel needs and organization plan to support the hotel operation

Kuching, Sarawak, Malaysia

• Promoting and marketing the business to new or niche markets• Managing budgets and maintaining statistical / financial records.• Selling travel products and tour packages. • Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism.• Taking part in familiarization visit to new destinations in order to gain information on issues and amenities of interest and to consumers.• Liaising with travel partners, including airlines and hotels to manage bookings and schedules often one year in advance.• Dealing with consumer inquiries and aiming to meet their expectations.• Overseeing the smooth, efficient running of the business.

Sarawak, Malaysia

• Planning, preparing and delivering lessons and workshops for groups and individuals.• Designing and producing teaching materials and adapting existing materials. • Engaging research, consultancy and development work as appropriate.• Planning class excursion & weekly activity; assessing students' progress.

Dubai, United Arab Emirates

• Identifies new or existing markets/accounts that meet hotels sales strategies. Feeds senior management with new entrants, trends and opportunities which could further enhance for the hotel.• Develops sales plan to generate business from identifies markets and to review these plans at least quarterly to ensure the relevancies. • Understands and familiar with the fundamentals of assigned accounts and personally visits regularly the various accounts in order to further build the relationship.

Budva, Montenegro

~ Responsible in identifying hotel growth and hotel developer in the region. ~Conduct presentation and consultation for the hospitality developer in regards tobusiness development & marketing.~In depth understanding of market competition and deliver excellent service based on the demand and needs of the clients.

London, Uk

~ Worked for a Property management agency, involved travelling and meeting prospect client. ~ Advise clients regarding property Sales and Lettings as well as holiday apartment for short rental

Hotel Splendid Spa & Conference Resort, Montenegro

Being promoted to banquet team leader in April 2007. Major task arecoordinating and preparing for events such as banquets, weddings, conferencesand cocktail parties.Sommelier - Started as a Sommelier, joining a pre- opening team of the most prestigious 5-star hotel in Montenegro. The job focused on wine service in the fine dining restaurant. Having a range of wine knowledge such as matching wines with meals is the aim for the up-selling wines in the restaurant.

Kanton Zug, Switzerland

This 6 months on-hand practical training in an Asian chain restaurant provided me with the opportunity to deliver my service internationally by dealing with different customers from all around the world. Apart from that, I was able to expose myself to a different culture and to improve my German language skills. During my work, I familiarized myself with the food and beverages industry and most importantly the adaptation of the Asian food to the Western taste.

Kuala Lumpur, Malaysia

I worked as a Room Reservation Officer in a 4-star Business Hotel. I handled telephone, e-mail and fax of hotel bookings, and keyed in the bookings with a (HOS) computer reservation system, I handled customer service and enquiries regarding the hotel facilities and prices. Apart from that, I assisted in business and travel agent groups for room reservations

Kuala Lumpur, Malaysia

I worked as a Front Office Assistant in a 5-star hotel and I handled customer service especially guest complaints, guest check-in and check-out in the front line. I am able to assign and block a room for guests prior to arrival with hotel reservation system (Fidelio). Apart from that, sometimes I have to escort VIP guests to their room upon check-in.

Kuching, Sarawak, Malaysia

At Merdeka Palace Hotel & Suites, a 4-star hotel, I worked as a part time banquet waitress. I was responsible for coordination of various banquet events such as a wedding, a meeting, or an organisation dinner. I organised the table setting and layout, cutleries polishing and served the guests during the event.

Ba Hons, Hotel And Tourism Management

Bachelor Of Arts - Ba, International Hospitality And Tourism Managemement

Diploma, International Tourism