Glen Grieshaber Email & Phone Number

Chicago, Illinois, United States

• Proactively build and establish strong customer relationships with a focus on the satisfaction, retention, and profitability of the assigned customers.• Schedule quarterly face-to-face meetings or conference calls with customers to discuss their goals, status, and utilization of services• Collaborate with customers to the determine the appropriate delivery of products and services resulting in customized communication strategies and training• Develop strategies with Account Services team to create account planning for customers and review and analyze current products for each customer to capitalize on upsell opportunities• Work independently as well as foster a positive team environment by supporting other Account Managers with servicing complex accounts through verbal and electronic correspondence• Answer all daily telephonic and email requests from customers concerning products and exhibit excellent interpersonal skills to retain and service customer relationships

Chicago, Illinois, United States

• Assessed client concerns and referred to appropriate providers by conducting comprehensive clinical intake assessments• Provided crisis stabilization and engaged clients in safety planning procedures• Identified and linked clients to appropriate resources related to presenting issues• Communicated with mental health providers to ensure smooth transition of client care• Educated clients on eligibility, available services, and the referral process

Chicago, Il

-Provided daily therapeutic care to male identifying clients ages 10 to 16-years-old with behavioral, emotional, developmental, and social problems including mood disorders, high functioning autism, ADHD, trauma, anxiety, depression, self-harm, PTSD, and LGBTQ issues through psychoeducational and recreational programming utilizing interventions derived from developmental theory and evidence-based practices. -Developed individualized treatment plans, planned and facilitated daily therapeutic activity schedules to further each student's progress, and monitored individual student’s progress through the completion of quarterly clinical reports as well as attending interdisciplinary team meetings for student review.-Certified in Therapeutic Crisis Intervention (TCI) and utilized specifically tailored non-physical and physical interventions when clinically indicated to ensure emotional and physical safety of all persons within the program. -Provided in-the-moment support and psycho-social training in interpersonal and life skills, such as, but not limited to, direct communication, self-advocacy, reciprocal interactions, affect regulation, and behavioral control. -Trained and assisted incoming staff in adjusting to the milieu setting. -Provided on-going monitoring of students’ level of functioning and recorded observations to communicate concerns with members of student clinical teams (teachers, therapists, psychiatrists) to ensure students’ needs would be fully recognized and addressed. -Led weekly group therapy including talk therapy for students ages 14 to 19-years-old and an activity group for students ages 12 to 14-years-old. -Engaged in weekly communication with parents to discuss progress of students, schedule visitations, provided resources to the parents, as well as assisted parents in processing their own emotions related to student difficulties. -Completed DCFS and First Aid/CPR training.

Greater Chicago Area

-Provided individual counseling to adults with psychiatric and substance use disorders.-Managed and coordinated treatment of own client caseload.-Co-led Cognitive Behavioral Therapy group therapy.-Observed and participated in Dialectical Behavioral Therapy group therapy.-Participated in diagnostic biopsychosocial intake assessments.-Reviewed treatment plans and annual assessments with clients.-Participated in weekly treatment team meetings with psychiatrists, psychologists, and social workers to assess client caseload.-Answered patient triage calls.

Chicago

-Worked as part of a support team in managing the caseloads of adults with severe mental illness.-Provided case management services to clients including assistance in finding housing, setting up medical care, budgeting finances, and delivering psychotropic medication.-Provided individual counseling to adults through weekly home visitations. -Participated in weekly clinical team meetings to evaluate each individual client's progress.-Assisted clients transition from nursing homes and homeless shelters to independent living and group living facilities.

Master'S Degree, Social Work

Bachelor Of Science - Bs, Psychology