Glen Guarin Email & Phone Number

Auckland, New Zealand

- Provide Information Communication and Technology (ICT) support to the Diocesan School for Girls community of users- Assist the Information Systems Team Lead in implementing short term and long-term ICT strategies though projects and business as usual tasks- Maintain organization's IT Infrastructure and Systems to ensure optimum availability and.

Auckland, New Zealand

- Provide first and second level support to internal customers over email, telephone and in person. Point of contact for all email, PC, network, printer, wi-fi, ip phone issues.- Manage user accounts, AD objects and permissions in Active Directory- Create and maintain e-mail and distribution lists in Active Directory which is synchronized to Microsoft.

Singapore

- Troubleshoot and resolve software, hardware, windows-based operating system, and networking problems of servers, virtual servers and PCs - In charge of maintaining the centralized anti-virus McAfee epo server to ensure continuous and updated security against virus threats- Manage software inventory and deploy software via Microsoft SCCM remotely- In.

Singapore

- Attend and resolve incidents escalated from 1st level support- Provide technical assistance and resolution to walk-in and on-site users, including network printers and supported windows mobile devices- Attend to ad hoc request based on severity issues, including major outages- Required to resolve at least 90% of 2nd level incidents within the SLA time.

Philippines

- Answers general customer queries, support concerns and other issues related to the AT&T Remote Access Service program from United States, Europe and Middle East Asia, Asia Pacific Region and Canada - For escalated calls, assign the appropriate tickets to second level support and label/ document accordingly- Participates in phone-in meetings with Company.