Directly responsible for dedicated account management including client offering strategy, growth, daily operational and financial accountability, budget creation and analysis and relationship management of a $30M account with operations in six strategically located service centers located in North America and Asia (US, Mexico, Jamaica, India & Philippines) encompassing over 250 employees.Key Achievements:Direction and coordination of operations for several business units within the healthcare industry located inside and outside of the US.Direction, coordination and oversight of financial and budgetary processes. Formulated and implemented administrative and non-administrative personnel policies. Formulation and oversight of staffing requirements, interviewing, hiring, training and evaluation of employees.Provided safe, friendly work environment that engenders positive energy, creativity and teamwork among employees.Issue resolution encompassing risk management, service level agreements, and client satisfaction and employee relations.Company liaison and point of contact for customer inquiries and escalation. Managed daily operational activities ensuring compliance with customer established service level agreements.Executive representative for internal committee and external client meetings.Partnered with sales in product development and marketing, solutions and pricing proposals.Established long term goals and objectives fostering growth within the organization.Global travel and international relocation as start-up liaison and POC for new service center in Cebu Philippines.