* First point of contact for existing customers* Technical support and assistance to clients* Onsite and online training for existing and new clients* Quality assurance of all data entered into CS-VUE with Data Specialist direct report* Product testing and development input * Migrated entire customer base to latest version over a 2-year period

I helped HRS customers make the switch to Hearne after Hearne Software purchased HRS. It was also fun, to again help customers make better and faster decisions with their data using our wider range of technical software* Maintained and developed business with existing customers in New Zealand;* Developed new business by following leads generated by marketing and personal sales efforts;* Set product pricing;* Merged HRS customer database into Hearne Microsoft Dynamics CRM.

I helped collect the 2013 Census! Duties included:* Attending delivery and collection training sessions;* Undertaking census enumeration work, which involved delivery and collecting census forms and information to and from dwellings (private and non-private) in an assigned location* Keeping records in a fieldbook* Reporting delivery and collection figures to the district supervisor on a daily basis* Handing over all forms and materials to the district supervisor* Maintaining confidentiality and security of census materials.

I helped customers make better and faster decisions with their data using our wide range of technical software* Maintained and developed business with existing customers in New Zealand;* Developed new business by following leads generated by marketing and personal sales efforts;* Built up and maintained web survey hosting business;* Promoted training courses in relevant products, using historical data and current customer interest to decide when and where to run courses;* Set product pricing, taking into account international pricing, exchange rate, and local competition;* Managed product web sites.

I helped academic staff undertake appraisals of their student's views about learning and teaching* Assisted academic staff to select, design and prepare appropriate appraisals for gathering feedback from students;* Operated a data scanning, processing and reporting service using TeleForm, Excel automation and pdfs, ensuring all processes robust, accurate and reliable;* Recruited, supervised and trained casual staff in peak time to assist in the processing of appraisals (eventually no casual staff were required due to automation);* Assisted academic staff to interpret feedback;* Prepared summaries of past results to staff for their use in probation/promotion meetings;* Maintained accurate, comprehensive records to assist with the University’s internal/external audit requirements.

I managed the design, preparation and maintenance of Computer-Aided Telephone Interview (CATI) market research questionnaires for clients* Created, designed and maintained CATI questionnaire using maCATI (a Macintosh CATI program);* Tested CATI questionnaire prior to deployment to interviewers;* Trouble-shoot any real-time or run-time issues in cooperation with CATI team;* Prepare data files for sending to clients.

Much the same as later in the decade, except no web survey hosting and more paper:* Managed marketing collateral for products, taking into account the needs of planned marketing campaigns and trade shows.

Maintained and enhanced the relationship between the University and its most potent customer group, the alumni* Organised an alumni relations programme, including a series of annual events and reunions, and direct mailings to selected alumni groups;* Published Off Campus, a 36-page Alumni magazine mailed biannually to 11,000 active members;* Merchandised University name and Coat of Arms through memorabilia and a new clothing range;* Was responsible for one employee and a budget of $123,000;* Oversaw the transfer of Alumni records to a new database called Raiser’s Edge for Windows;* Managed placement of careers advisory network for students onto the World Wide Web. Direct link no longer exists but acknowledgement of alumni legacy remains at http://www.waikato.ac.nz/sasd/careers/* Negotiated three new member benefits for Association members;* Secretary to Alumni Association Committee.

* Provided sales and technical literature in Chinese, German & English;* Technical, database and sales support, corporate design work

* Maintained and organised production of dealer address lists;* Managed update of sales literature in German & English;* Managed creation and translation of computer screenshow;* Sales support, corporate design work

* Analysed effect of decentralised purchasing program;* Completed Report of an Investigation based on this traineeship (achieved A grade).