Glen Kellerman Email & Phone Number

Atlanta, Georgia, United States

Manage and maintain corporate devices and IT infrastructure, including Windows/Mac systems, mobile devices, and related hardware/software.Provide user support and account management, including provisioning, troubleshooting, and documentation.Collaborate with partners and cross-functional teams to address system issues, implement enhancements, and improve user experience.Support and provide training on PeopleSoft HCM system, addressing inquiries, troubleshooting, and facilitating user training remotely.Handle technical incidents, troubleshoot hardware/software issues, and ensure positive customer experiences while meeting SLAs and KPIs.

Neenah, Wisconsin, United States

•Demonstrated patience, empathy, and strong listening skills while ensuring internal staff and customer needs remained fulfilled in a timely and satisfactory fashion.•Responded to specialty complaints and coordinated the components of successful strategic communications plans to appropriately resolve situations.•Established rapport, coached, and motivated 20-30 team members to build relationships to work efficiently and effectively as a unit.•Remained tactful when communicating negative information with external and internal customers.•Performed managerial duties during Team Leader absences.

Neenah, Wisconsin, United States

•Supported strategic initiatives and actively pursued personal development and application of the Six Sigma methodologies.•Handled 40-60 calls per day and identified potential sales opportunities with those customers regarding their product needs, and upsold related products.•Overcame objections, promoted subscription benefits, and encouraged/enabled new sign-ups.•Accurately completed, maintained, and processed pertinent paperwork and records in CRM, client systems, and other technology as needed.

Neenah, Wisconsin, United States

•Assembled medical and communications technology equipment, some of which was required to be done in a sterile environment.•Consistently completed complex assignments and work requirements on time without compromising on quality.•Equipment assembly used 1000’s of different components and produced 10-100 completed products per day.• Sought opportunities to improve quality and eliminate waste at work. Once, identified a full tray of equipment that was unintentionally disposed of, which saved the company approximately $6000.

Appleton, Wisconsin

•Ensured an extraordinary customer experience while creating client advocates for 50-70 people per day.•Promoted the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.•Provided accurate cost and time of completion estimates for the services recommended, communicated, and received proper authorization from customers.

• Demonstrated the latest HP tech to customers in assigned retailers.• Provided insight & feedback to better serve customers.• Tracked and increased sales & drew attention to the HP brand.

1200 W Northland Avenue

1200 W Northland Avenue

1200 W Northland Avenue

Education record

Courses in English, Philosophy, and Anthropology

Professional Certificate, Google It Support

Associate Of Arts And Sciences Coursework, Business Management