Glen Dickinson Email & Phone Number

Carlisle, England, United Kingdom

Euro Car PartsBRANCH MANAGER CARLISLE November 2022 – PresentOPERATIONS MANAGER CARLISLE March 2021 – November 2022 In charge of the day-to-day operations of the business which include the warehouse, fleet, and the sales room, within this role I need to ensure that the workplace is fully aligned with representing ECP with all external and internal partners.• Oversee daily branch operations,• Manage branch activities, including budgeting, forecasting, and monitoring branch performance against financial targets.• Lead, motivate, and develop branch staff through regular performance reviews, training sessions, and team-building exercises.• Implement and maintain high customer service standards to ensure customer satisfaction and retention.• Coordinate with the sales team to ensure all targets are being met.• Liaise with the IT department to ensure the branch’s technology and systems are functioning efficiently and securely.• Develop and execute local marketing strategies to attract new customers and promote the services we offer,• Oversee facility management, including maintenance, repairs, and compliance with health and safety regulations.

Nationwide

Job PurposeTo contribute to the development, implementation, monitoring and review of a business strategy that maximises the retail net profit by driving sales and controlling costs; to build motivated and high performing teams through effective leadership and line management to retail staff. Key ResponsibilitiesWork with the Managing Director and other Heads of Function to influence the creation and communication of company strategy, business priorities and targets for the Area Teams and ensures there are systems in place to enable everyone to receive the information in a timely manner.Generate ideas about future retail activities to ensure an innovative strategy; maintain up to date knowledge of the market place, competitors and trendsInfluences and support the retail element of the annual budget process. Constantly reviews financial data and support the Accounts Department in providing realistic input into the sales budgetsTakes decisions on matters relating to the day-to-day retail operation within their defined work area including the strategic planning of resources. Translate the strategic goals into retail operational plans to achieve the required targeted growth in sales and profit; identify and optimises promotional opportunities ensuring these are co -ordinated with wider Mind promotions and campaignsEnsure that the retail operation complies with all policies.Spend time in shops with retail shop teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies; maintains the corporate identity in all shops.Take a lead role in building a strong sales management culture with the operations team; spend time coaching Area Managers, identifying skills and opportunities for development; provide advice and guidance on shop manager issues when needed.Proactively manages and reviews the performance and progress of the Area Managers, sets objectives and targets.

North/ Scotland & Ireland

I have worked for the John David Group for over 14 years. In this time I have worked in all grades of stores working my way upto Area Visual Manager then upto my current role. Whilst my career has been with the same company, I have worked in different facias and positions within the company demonstrating my ability to adapt to new tasks and challenges.As an Area Manager I have run 4 different areas for JD Sports all over the country and with Bank Fashion I have run 3 areas including my current role where I oversee 20 stores. I work very closely with the other Area Managers to help them achieve their goals and develop skills, I also work closely with the Head of Retail and the Head of Display.My main responsibilities include:- Maximising the progression of management and staff- Ensuring all stores were achieving a high level of visual merchandising and that I fed all ideas back to the office to ensure stores were always kept ahead- Complying with health and safety and HR regulations- Maintaining cost across the area in line with company expectation- Ensuring a high level of customer service is achieved in all stores and complying with guidelines set by retail and market forces.- Ensuring stores are commercially set up by reviewing stats and reports- Enhance the look of stores through visuals - Monitor performance of E-learning within the stores and ensure compliance- Ensure stores comply with guidelines - Keeping losses to a minimum and in line with the target set by the company- Provide information for the Head of Retail on area performance and declining storesDuring my time in this role I have:- Opened over 20 stores with Bank Fashion - Managed JD Dublin store for over a year - Had the role of Area Manager in London for 2 years - Managed 4 flag ship stores for JD - Had the role of Visual Manager for 3 years in North East - Successfully opened Banks first store In Belfast - Successfully opened Banks first store in Dublin

Uk

Throughout my time with JD Sports PLC I have undertaken many different roles • Area Sales and Operations Manager Bank Fashion (2008 – 2013) In this position I have covered the following areas North West / North Wales - this was looking after 21 stores with a turnover of over 30 million , Next area was Scotland / Ireland - this included overseeing the first store opening in Belfast and Dublin , this was followed by Scotland / North East which had 20 stores with a turnover of over 20 million, within Bank I have had a major hand in how briefs and cads were sent to stores and on how we could achieve a look and maintain a high standard • Area Sales and Operations Manager North East (2006 – 2008) Overseeing 16 stores and ensuring all KPI`s were in place , ensuring all basic procedures were being adhered too , customer service , loss control, recruitment, visual merchandising, ensuring housekeeping and basics were maintained .• Area Sales and Operations Manager in London Areas (2004 – 2006) overseeing different areas and learning what the role was about , this included all aspects of the roles including recruiting , customers service , man management , daily routines , loss control , KPI`s , training and development , multi-site management.• Area Visual Manager (2002 – 2004) In charge of over 20 stores making sure they all came in line with company requirement's, ensuring all stock was correctly placed and that all stock packages were correct for that particular store , Ensuring windows were to a high standard and making sure all stores were commercially set up correctly.• Store Manager JD Sports Metro Centre (2000 – 2002) Improving KPIs, Managing a large team, Day to day running of a store, customer service, loss control, recruitment, visual merchandising, Health and Safety, HR and general operations• Store Manager JD Sports Carlisle (1998 – 2000) Day to day running of a store, customer service, loss control, recruitment, visual merchandising,

Carlisle, United Kingdom

Day to Day running of a high fashion retail outlet - Customer Service - Loss control - Recruitment - Deliveries - All operational duties

Carlisle, United Kingdom

- Night shift Supervisor - Fresh Food Supervisor Days - Non Food Manager Days - Ordering supplies