Glen Mcfarlane Email & Phone Number

Helped to test and develop customer facing portion of MS Dynamics AX software to fulfill requirements Trained new users and provided needed support during new software launch

• Managed a group of CSR’s with domestic and international aerospace accounts
• Maintained policies and procedures to department standards and to reflect current practice
• Audited and reviewed CSR work to assure compliance
• Performed corrective action on audit findings resulting in improved CSR work habits
• Networked with sales/marketing about new and existing products to meet customer demand
• Handled high priority customer issues resulting in customer… Show more

• Managed key accounts and interacted with personnel at all levels to satisfy customer requirements
• Produced timely RFP and RFQ responses to customer requests
• Managed orders/contracts with targeted and existing key accounts maintaining on time delivery
• Interacted with product management, contracts department, manufacturing, quality and sales engineers to build business and resolve issues.

• Managed Quality control laboratory- Scheduled testing to meet material shipment due date- Provided test reports and certifications to customer’s specification- Repaired and calibrated instruments to manufacturer’s.
• Interacted with production, quality and engineering departments to maintain quality of product
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• Performed Analytical testing of composite materials using the following instrumentation- HPLC, GPC, GC, FTIR, DSC, TMA, RI, Moisture analyzer, Particle size analyzer, Rheometrics Dynamic analyzer
• Performed acid digestion testing on cured laminates, and incoming fabric Show less