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Glen Cook Email & Phone Number
Head of Technical Support (Director)
at
BrightEdge
1 work email found
@informatica.com
1 phone found area 650
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Head of Technical Support (Director)
Location
San Francisco Bay Area, United States, United States
Who is Glen Cook? Overview
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Quick answer
Glen Cook is listed as Head of Technical Support (Director) at BrightEdge, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at informatica.com, phone signal with area code 650, and a matched LinkedIn profile for Glen Cook.
Glen Cook previously worked as Director Technical Support and Cloud COE Manager at Informatica and Associate Director Technical Support and Cloud COE Manager at Informatica. Glen Cook studied at San Francisco State University.
Company email context
Email format at BrightEdge
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{first_initial}{last}@informatica.com
86% confidence
AeroLeads found 1 current-domain work email signal for Glen Cook. Compare company email patterns before reaching out.
Profile bio
About Glen Cook
A proven leader that pioneered Informatica Cloud Support. An enterprise technical support management professional who has a career tenure in delivering data driven strategic technical support, process improvement and process oversight. Enterprise Software SupportProject ManagementInfluencer and customer advocate Process creationTechnical troubleshooting Cross functional team player and relationship builder People management | Managers | Individual Contributors Leadership across functionsExperienced de-escalation escalation managementInformatica Cloud expert, PowerCenter ExpertTeam building local, remote and international Mentoring, TrainingCustomer Service Communication Skills Call Center Creation, ManagementIncident Response and Incident Management
Current workplace
Glen Cook's current company
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11 roles
Glen Cook work experience
A career timeline built from the work history available for this profile.
Director Technical Support And Cloud Coe Manager
Strategic Technical Director for US technical support of Informatica Cloud. Led a team of over 30 globally. Responsible for migrating all Informatica Cloud customers from Informatica ICS to IICS in an over 16 month project along with R&D and operations from a hosted environment to AWS. Migrated weekly for over a year and responsible for customer success..
Apr 2019 - Feb 2023
Associate Director Technical Support And Cloud Coe Manager
Managed cross functionally among important cloud stakeholders from Operations, Engineering and Product Management to help support and achieve timely responses, fixes, and enhancements. Instrumental in scaling engagement with engineering at pace with the growth of Cloud to ensure Support and R&D are in sync. Managed a local cloud support team, as well as.
Apr 2016 - Apr 2019
Senior Technical Support Manager
A customer-centric Senior Technical Support Manager for Informatica Cloud. Responsible for building and growing the Informatica Cloud Support team, both locally, domestic and international. Informatica Cloud COE manager.Built Informatica Cloud team and grew the team from 2 to over 20. The team is now 50+ worldwide. Hired, managed and coached engineers..
Oct 2013 - Apr 2016
Technical Support Manager
Managed cloud technical support teams locally, remotely and international.Informatica Cloud COE manager responsible for the Informatica Cloud product within support.Built and managed call center with 10+ agents in Bangalore, India.Managed 3rd party relationship with in-house contracting in Bangalore.Moved IVR system from Cisco to Five9 cloud based.
Apr 2010 - Oct 2013
Associate Technical Support Manager
Apr 2008 - Apr 2010
Lead Support Engineer
Apr 2005 - Apr 2008
Sr. Technical Support Engineer
Apr 2002 - Apr 2005
Technical Support Engineer
Feb 1999 - Apr 2002
Support
National Information Group
Feb 1996 - Feb 1999
Operations
Pinnacle Data Corporation
Feb 1996 - Feb 1999
1 education record
Glen Cook education
-
San Francisco State University
FAQ
Frequently asked questions about Glen Cook
Quick answers generated from the profile data available on this page.
What company does Glen Cook work for?
Glen Cook works for BrightEdge.
What is Glen Cook's role at BrightEdge?
Glen Cook is listed as Head of Technical Support (Director) at BrightEdge.
What is Glen Cook's email address?
AeroLeads has found 1 work email signal at @informatica.com for Glen Cook at BrightEdge.
What is Glen Cook's phone number?
AeroLeads has found 1 phone signal(s) with area code 650 for Glen Cook at BrightEdge.
Where is Glen Cook based?
Glen Cook is based in San Francisco Bay Area, United States, United States while working with BrightEdge.
What companies has Glen Cook worked for?
Glen Cook has worked for Brightedge, Informatica, National Information Group, and Pinnacle Data Corporation.
How can I contact Glen Cook?
You can use AeroLeads to view verified contact signals for Glen Cook at BrightEdge, including work email, phone, and LinkedIn data when available.
What schools did Glen Cook attend?
Glen Cook studied at San Francisco State University.
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