Senior leader responsible for the operations of the Customer Service (Member Support) directorate consisting of First Call, the Congressional Passport Office, the Congressional Mail Office and the Customer Advocate Program. These Customer facing efforts consist of 25+ team members responsible for delivering excellent support and outstanding Customer Service to 435 Congressional offices in Washington, DC, and support Member offices in home Congressional Districts across the United States and territories.Focusing on the management of large, multi-national, real estate portfolios.Experience includes serving organizations engaged in the refinement of business processes and operation of systems facilitating the aggregation and reporting of data in support of management decisions, analytics and auditability.My scope of experience includes private sector and government asset oversight including acquisition, management and disposal operations. Knowledge includes a comprehensive understanding of the domestic/foreign development and regional negotiation process variables. Record of success with private, governmental and quasi-governmental entities in various geographic areas to included the United States, Europe, East Africa and the Middle East. Have increased efficiency and improved business processes of a large, geographically diverse, program as Program Manager.Former U.S. Marine with substantial focus on evidence-based data analytics. Extensive experience with Department of Defense Enhanced Use Leasing, Base Realignment & Closure (BRAC) and Housing & Lodging privatization.