Glenn A. Email & Phone Number

Spokane, Wa, Us

New York, Ny, Us

I lead a team of 8 database administrators, systems engineers, and systems administrators in managing our essential IT infrastructure, including public and private cloud platforms and remote and on-premise data centers. My role is instrumental in developing and implementing strategic plans for our digital infrastructure, as well as developing and enforcing IT policies and process improvements that ensure the security and reliability of our systems. I am also responsible for optimizing our infrastructure to support digital transformation initiatives, enabling continuous business growth through adaptability and scalability. In close collaboration with other organizational leaders, I ensure that our technology operations align with our sustainability goals and are poised for future expansion. By driving technology and digital innovation, I play a pivotal role in our mission to simplify and expedite the journey towards net-zero emissions for our global clients.

New York, Ny, Us

An experienced leader who develops the strategy in Access Governance, User Lifecycle Management Identity, Directory Services, and Identity and Access Management (IAM) capabilities for our enterprise. Lead development, execution, and operations for the IAM vision and roadmap. Leads the design, build, and support of our global(Americas, EMEA, and APAC regions) identity management systems (Saviynt, OKTA, Windows Password Management, Active Directory, cloud-based IAM, and identity-centric Zero Trust architectures, etc.).Guide IAM solutions to meet security and business objectives and outcomes by establishing metrics that lead to actions for innovation and improvement. Engage with cross-functional teams across the enterprise to provide identity and access solutions that secure, improve, and enrich our employee experience and digital assets. Direct, mentor, hire, and train IAM engineering and end-user management teams to ensure alignment with enterprise strategy and vision.

New York, Ny, Us

Manager IT Service Desk – responsible for overseeing all aspects of the US GSD functions. This includes coordinating and working in unison with the EMEA/APAC GSD leaders for the enterprise-wide 24x7 support of all incident and request fulfillment. Responsible for following and enforcing GSD IT processes to meet business objectives Responsible for effectively managing customer expectations, setting the organizational standard for customer engagement, serving as a communication channel between customers and the IT organization, and, whenever possible, providing a first-contact resolution for customers.Perform personnel management tasks including but not limited to recruiting, staff hiring, performance reviews, employee career development, timekeeping, PTO managementDevelop and maintain processes and procedures to ensure IT systems and applications are monitored globally and running optimallyEnsure efficient processes and documentation exists to support internal systems and applications, including steps to diagnose & restore service or escalate as neededOversee the transition of systems & applications from the IT engineering & development teams into the GSD operations framework, including the documentation of SLAs, maintenance windows, escalation procedures, etcDevelop and maintain processes in alignment with ITIL guidelinesBuild & maintain an IT service catalog of supported applications and their SLAsSupport ITIL Change Management, Configuration Management, Problem Management, Availability Management, Alert & Event Management, and Incident ManagementOversee the user management teams which user account management including onboarding, transfers, termination offend-users.Maintain strong IT & Business Partner relationships, review metrics, and benchmarks, and align SLAs, priorities, and process improvements effortsProvide appropriate service-level reporting, including Availability, Incidents, SLAs, and other metrics as required

As the Founder and Managing Director of Nyte Nebula Technology Solutions, I guide my team in delivering customized technology solutions that drive growth for businesses and organizations of all sizes. Backed by over 20 years of global IT experience — including serving in the Air Force, supporting the Secretary of Defense, and roles in the federal government and the private sector — I am passionate about using technology to fuel business success.Based in Spokane, my approach is rooted in partnership. I am committed to understanding our client's goals and developing technology solutions tailored to their needs. This commitment extends to our local community, where I've leveraged my problem-solving skills and technical expertise to become a trusted partner.With a proven track record in leading and managing complex IT projects, my key strengths lie in leadership, problem-solving, teamwork, communication, adaptability, and innovation. Above all, I value curiosity, partnership, and dedication in my work.I welcome the opportunity to discuss how I can assist your business in achieving its goals through the strategic use of technology. Let's connect and explore the possibilities.

Randolph Afb, Tx, Us

Senior Manager/Leader with 20+ years of experience leading large and small organizations by synergizing teams of 5-25 to optimize, secure, and expand IT infrastructure.Project Manager trained with program management experience managing multi-million-dollar programs and projects with a successful track record of exceeding expectations and delivering on time.

Redmond, Washington, Us