Glenn Borg Email & Phone Number

Luqa, Mt

Malta

Sky Parks Business Center, Luqa

Malta

Skyparks Business Centre, Luqa

• Managed the retail and call center part of the project• Designed new processes and building new customer journeys• Reviewed contractual documents• Worked as an intermediary between consumer and business sales to deliver new tools andhelp digital transformation• Designed and delivered training for front line staff

Malta

• Set the example and transfer to the team (on a daily basis), the Vodafone Brand experience; indoing so, the team members are propelled to pass on themselves these values and promiseto the customers they deal with;• Oversee the team’s delivery of the Vodafone brand experience in terms of a positive,pro-active and first-time resolution approach.• Ensure standards for quality and customer experience are met, while driving T-NPS results tothe targets set• Fully responsible for the up keep of the store in terms of display, stock and general up keep• Be responsible for the daily End-of-Day reconciliation and administration procedures• Assign and monitor the regular and varied tasks to the team members• Ensure that the various systems are being used according to the company’s procedures whilstensuring that adequate training is carried out accordingly.• Hold effective one-to-one and collective meetings with the team, while making sure thatconstructive feedback is given shortly after.• Constantly coach the team and focus on its areas of improvement and possible growth to bedeveloped both at an individual and team level.• Conduct performance development reviews regularly, as well as provide and organizetraining for the team’s development.• Carry out interviews for staff recruitment,

Malta

• Fully responsible for the up keep of the store in terms of display, stock and general up keep• Heavily support End-of-Day reconciliation and administration procedures• Supervised and monitored the regular and varied tasks to the team members• Ensured that the various systems are being used according to the company’s procedureswhilst ensuring that adequate training is carried out accordingly.• Held effective one-to-one and collective meetings with the team, whilst made sure thatconstructive feedback is given shortly after.• Constantly helped in coaching the team and focus on its areas of improvement and possiblegrowth to be developed both at an individual and team level.• Helped conduct performance development reviews regularly, as well as provide andorganized training for the team’s development.

Malta

- Was responsible of the up keeping of the shop including displays, stock and general up keep- Always managed to reach and exceed individual targets- Ensured standards for quality and customer experience are met, while helping to drive thestore’s T-NPS results to the targets set.- Cross and up selling products and services at every given opportunity