Glenn Boyd Email & Phone Number

Melbourne, Victoria, Australia

Responsible for the establishment of Aftersales activities in the Australian and New Zealand markets and supporting the market introduction of INEOS Automotive and the "built for purpose" Grenadier off-road vehicle.- Service and parts agent development- New business development (supplier and network engagement)- Parts and accessory development and sales.

Auckland, New Zealand

Responsible for all Nissan Aftersales activities in the New Zealand market including:- Service capability and capacity enhancement- New business development (supplier and network engagement)- Parts and accessory development and sales programs- Warehouse operations and supplier management (import / export / local)- Warehouse / supply chain operations and.

Dandenong South

Manage After-sales Field Team activities (Regional Service Development / Parts Development and sales target achievement) Develop and execute Regional After-sales Strategic projectsEngage with Southern Regions Dealer Management groups (DP and Business owners)Achieve KPI performance as set by Regional and National managementReview business process and.

Dandenong South Victoria

• Management of Nissan Techline team (Locally based)
• Management of Dealer Technical Specialist (DTS) team (Regionally based)
• Field product evaluation with Regional Support Staff
• Implementation of continuous improvement strategies both internally and within the dealer network
• OEM supplier technical interface
• Provision of cross function support to the internal Quality department

Dandenong South Victoria

• Recall and Service Campaign activities for local build and imported vehicles
• Vehicle fault investigation and resolution for local build vehicles
• Customer Assistance Centre (external service provider)
• Service Technical Helpdesk management
• Field engineering and product evaluation
• OEM supplier technical interface

Laverton

Manage Technical Operations team including:- Customer Relations Management- Dealer Technical Support- Technical training (Passenger vehicles and motorcycles)- Warranty (Passenger vehicles and Motorcycles)- Homologation for passenger vehicles and motorcycles (document registration in RVCS system)

Mulgrave

• Technical Training
• Manage the daily activities of the Technical training team
• Develop a technical training schedule for Mercedes-Benz Cars and Vans
• Evaluate field requests to ensure training offer is relevant to customer needs
• Coordinate the development of all new technical training programs
• Investigate cost reduction methods and instigate as required

Mulgrave

• Manage the daily activities of the Technical training team
• Create the technical training schedule for all product groups
• Evaluate field requests to ensure training offer is relevant to customer needs
• Assist in the development of all new technical training programs
• Investigate cost reduction methods and instigate as required
• Field questions from dealer, industry and TAFE institutions regarding technical training

Mulgrave

• Manage the daily activities of the Factory Liaison group
• Provide technical department sign off to special projects conducted by department staff members
• Attend international training programs in Asia and Europe
• Ensure all technical information to be distributed to the Mercedes-Benz dealer network is complied according to the company standard
• Provision of technical assistance to DaimlerChrysler Corporate Communications Department (including company representation at press releases and corporate functions)In addition to the above listed items this position.
• Manage the daily activities of the Service Desk staff for Light Commercial vehicle Dealer Technical Assistance Centre

Mulgrave

• Liasing with all technical support departments for Mercedes-Benz passenger cars to resolve customer and product issues.
• Press and public relations activities.
• Preparation of new vehicles for press release activities.
• Technical support for media events and press conferences.
• Compile and conduct presentations for Mercedes-Benz dealer workshop foreman and Service Managers technical meetings.
• Attendance at Mercedes-Benz factory training courses (all new model introductions including Maybach).

Mulgrave

• Preparation of training material for participants using Microsoft Word and PowerPoint software.
• Course construction, preparation and delivery to Mercedes-Benz dealer personnel
• Presentations to internal departments for new model releases
• Presentations for trade groups and outside service providers (Worldcare / RACQ / insurance industry representatives etc)
• Evaluation of course participants prior to training and following the conclusion of the course
• Attendance of factory training courses (Train The Trainer)

Richmond

• General service and repair work to all Porsche types
• Operation of in house engine and chassis dynamometer equipment
• Preparation of fault and resolution documentation
• Electronic / electrical diagnosis and repair
• Feedback to Porsche Cars Australia on vehicle faults and rectifications
• Major component overhaul

Certificate & Advanced Certificate Automotive Business Management, Business Administration And Management, Automotive

Industry supported program to enable persons interested in gaining management skills specifically relating to automotive wholesale /.

Certificate 3 Automotive - Light Stream, Automobile/Automotive Mechanics Technology/Technician, Certificate 3

TAFE training requirement to obtain indenture of trade in automotive

Education record