Glenn Brown Email and Phone Number
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As a highly innovative, results-oriented organizational development professional possessing expertise in executive coaching, business consulting, and change management, I have dedicated myself to designing high-value, high-touch programs that improve human resources operations within high-growth organizations. I have a strong passion for people and business and I utilize this passion to develop effective programs that catalyze lucrative results, and I am ready to put my expertise and passion to work for you and your organization. Some of the key skills that I can bring to your organizations include:- Talent Management/ Succession Planning- Executive Human Resources Management- Strategic Business Planning and Analysis I am adept at creating policies and procedures that support company objectives and deliver sustainable growth within the industry, and I leverage my background in executive leadership roles and my strong business acumen to build consensus across multiple organizational levels.
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Sr. Director Of People DepartmentCalifornia Pizza Kitchen Jan 2023 - PresentCosta Mesa, California, UsContinuing to lead People Relations and People Services in addition to supporting the People Care and People & Culture teams. Focused on redesigning our talent and performance management tools and approaches, as well as driving ROI around culture defining programs that elevate our people and solidify CPK as an employer of choice.
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Director, People DepartmentCalifornia Pizza Kitchen Mar 2020 - Jan 2023Costa Mesa, California, Us
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Sr. Manager Of People RelationsCalifornia Pizza Kitchen Jun 2019 - Mar 2020Costa Mesa, California, Us
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Manager Of People RelationsCalifornia Pizza Kitchen Feb 2019 - Jun 2019Costa Mesa, California, Us
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Sr. Talent Management Specialist (Contract)Mazda North American Operations Jul 2018 - Oct 2018Irvine, California, Us -
Director Of Human ResourcesWis International Oct 2017 - Feb 2018Plano, Texas, UsReporting to the Vice President of Human Resources, the position is responsible for all human resources functions, including talent acquisition, training, development, total rewards and employee relations for this international retail firm employing over 10,000 personnel globally- Designed role definition for all Human Resource related positions. Giving clarity of roles, responsibilities and goals.- Lead Employee Relations Team to improve processes and procedures reducing the number of employee related issues and improve employee engagement. Reduced call activity by 30%- Created recognition platform to improve employee engagement and reduce turnover. Brought back Service Awards program to recognize tenured employees that perform great for the organization.- Worked cross functionally to coordinate and implement Paid Sick Time procedures to meet all jurisdiction guidelines. Communicated these procedures to the field to adhere to local/state laws and ensure the employees knew their benefit.- Developed clear & actionable staffing, succession, and talent management plans to create cohesive teams that were well prepared to achieve goals. District remained staffed 100% in all leadership position at all times. - Conducted & lead multiple investigations to protect the employee experience and the organization’s reputation. Arbitrated labor disputes in collaboration with the legal counsel. -
Talent Development / Business CoachChili'S Sep 2013 - May 2017Dallas, Texas, UsOversee the development of business and people strategies for a $3B hospitality organization, driving retention, talent management, and field executive diversity and inclusion. Evaluate operations, identifying opportunities and implementing streamlined programs that support productive and profitable business operations; provide leadership and guidance to drive organizational effectiveness and advance the company vision.- Spearheaded revenue increase for eastern region from $8 million to $48 million in 3 years while achieving company’s highest operating income and lowest G&A costs.- Established the Association for Talent Development (ATD), and Vision, Excellence, Results, Growth, and Engagement (VERGE) programs; award winning leadership development programs that developed 48 Operational Leaders into Field Executive roles. - Coordinated individual coaching session, successfully developing 12 Operations Leaders into Brand Executives achieving top tier results; facilitated over 200 hours of coaching, improving retention, building potential, and achieving results. - Designed a robust 360-degree on-boarding program for all new leaders and executives; comprehensive 6-month training program involving supervisors, peer groups, and direct reports to provide coaching and support the achievement of 90-day training objectives. - Improved team development, utilizing Myers Briggs Type Indicators to strengthen teams and drive business results; outlined the plan and held teams accountable for implementing the Myers Briggs program.- Navigated the brand through multiple changes, focusing on team role, structural, and policy changes; effectively supported the team, resulting in lower turnover rates and faster results. -
Human Resource Business PartnerChili'S May 2010 - Aug 2013Dallas, Texas, UsProvided oversight regarding human resources operations; analyzed, interpreted and applied human resources policies and procedures, oversaw payroll and benefits administration, developed recruiting and staffing initiatives, and established employee training and development programs. Oversaw workforce management initiatives; acted as a liaison between the corporate office and restaurant locations, providing recommendations to increase employee engagement, promote diversity and inclusion, and drive human resources objectives. - Increased Leader staffing levels from 87.8% to 100.2%, while reducing turnover from 24.5% to 16.7%; provided human resources solutions pertaining to organizational design, succession planning, development and performance management, and employee engagement.- Acted as a liaison between employees and management to ensure fair, consistent, equitable solutions for employee relation issues; improved engagement scores from 58% to 78% within a 12-month period.- Resolved and responded to employee issues to improve the employee experience, consulting with various departments to conduct investigations regarding internal concerns, FMLA, LOA, benefits policies, and compliance complaints; coordinated with legal concerning litigation matters. - Built competency banks and job descriptions, conducting interviews and evaluations of talent to improve executive selection and ensured a viable talent pipeline was maintained throughout the organization. - Developed and implemented systems to maintain compliance with federal and state labor laws; effectively managed systems to avoid financial losses and maintain a positive brand reputation.
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Learning & Development ManagerChili'S May 2007 - Jun 2010Dallas, Texas, UsDirected learning and development operations across 80 restaurant locations; created learning content, facilitated effective programs and workshops, and developed initiatives that aligned with business strategies while improving employee engagement and retention. Analyzed performance metrics and conducted needs assessments to develop and implement continuous improvements and support human resources objectives. - Established multiple programs for up to 100 participants; facilitated executive development and diversity training programs, and coordinated new in role leadership conferences. - Delivered next level leaders into positions, providing consistent coaching and feedback to drive individual development goals; exceeded promoting benchmarks by 9%.- Increased employee engagement by 21%; facilitated employee round tables and promoted a culture of diversity and inclusion to foster a positive work environment. - Developed strategic initiatives that improved behavior, performance, and results; collaborated with Field Executives and Directors to identify operational gaps and develop solutions.
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Restaurant OperatorChili'S Apr 1991 - May 2007Dallas, Texas, Us10 years of General Manager/Managing Partner experience running guest focused sales teams, best in class P&Ls, and trained Managers in Development for the brand.Brought innovative and relevant ideas to the brand that produced improved results. Lead test restaurant teams that vetted new products, procedures, and systems for the brand.
Glenn Brown Skills
Glenn Brown Education Details
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Grand Canyon UniversityGeneral -
Cypress CollegeArchitectural Engineering
Frequently Asked Questions about Glenn Brown
What company does Glenn Brown work for?
Glenn Brown works for California Pizza Kitchen
What is Glenn Brown's role at the current company?
Glenn Brown's current role is Sr. Director, People Department at California Pizza Kitchen.
What is Glenn Brown's email address?
Glenn Brown's email address is gl****@****ker.com
What is Glenn Brown's direct phone number?
Glenn Brown's direct phone number is +1.972.980*****
What schools did Glenn Brown attend?
Glenn Brown attended Grand Canyon University, Cypress College.
What skills is Glenn Brown known for?
Glenn Brown has skills like Talent Management, Employee Relations, Restaurants, Coaching, Recruiting, Human Resources, Succession Planning, Performance Management, Training, Customer Service, Restaurant Management, Onboarding.
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