Glenn Cooper Email and Phone Number

IT professional having more than 25 years of experience developed in large companies such as BASF & Etam. Driven by results and motivated for challenges.Focused on driving business growth through IT, with proven skills which include ability to effectively engage and communicate with business stakeholders at all levels, establishing partnerships, driving results in multi-cultural environments, implementing complex changes.Service Management experience covering Services across 7 countries in Production and Office environments following ITIL v3 FrameworkKey competencies:- Leader driven by business and results;- Implement IT benefits, fulfilling business requirements, while managing costs and risks;- Outstanding interpersonal skills to work effectively in a global and multicultural environment; - Strong management and leadership skills, focused on team development;- Emphatic and determined on achieving personal and business goals;- Capable to take risks when necessary;- Strategy orientation, planning skills and long-term vision;- Wide experienced on managing IS Services, including Service transition, Incident and Change Management, Reporting, Stakeholder engagement.- Account Management- International experience (Germany, Italy and others).2014 Lean Six Sigma2010 ITIL v3 Expert2008 PRINCE 22004 ITIL v2 Managers Certificate in IT Service Management2002 CNE2002 MCP