Managed end-to-end real estate acquisition projects, overseeing all critical phases from market analysis and property evaluation to negotiations and closing.Collaborated with cross-functional teams, including legal, finance, and operations, to ensure project alignment and timely delivery.Designed and executed comprehensive project plans, focusing on setting clear milestones, managing resources, and optimizing budgets.Conducted in-depth market research to identify high-value investment opportunities, informing strategic project decisions.Established and maintained effective relationships with stakeholders, including investors and property owners, to streamline project processes and achieve objectives.Proactively identified potential risks and implemented solutions to mitigate challenges, ensuring project success and continuity.

Led cross-functional Agile teams to integrate customer support solutions into Uber’s broader technology ecosystem, ensuring project alignment with company-wide strategic initiatives.Managed project scope by translating complex customer support needs into clear, actionable project deliverables, working closely with engineering teams to ensure successful implementation of new features and improvements.Developed and maintained project schedules by leveraging data from customer support escalations to anticipate potential delays, enabling proactive scheduling adjustments and timely delivery of milestones.Implemented quality assurance processes that drew on direct customer feedback and internal metrics, working with product teams to refine support tools and enhance service quality across platforms.Optimized resource allocation and team efficiency by organizing sprints and managing backlogs, ensuring that development efforts were focused on high-priority issues that aligned with business objectives.Facilitated effective communication across engineering, content, Product and Program teams by leveraging multi-channel support insights to maintain transparency and ensure alignment on project goals throughout the development lifecycle.Identified and mitigated project risks by analyzing trends from escalated support cases, collaborating with stakeholders to implement preventative measures that minimized potential disruptions.Built and nurtured strong relationships with key stakeholders, including product managers and engineers, to ensure that project deliverables met both technical specifications and customer needs, ultimately driving improvements in overall user satisfaction.