Dispatcher & Reservations Agent

Reservations & Dispatch

Senior Intake Advisor in a 24-Hour call center, answering incoming calls and responding to incoming web forms from potential clients, families, and referents seeking treatment programs for substance abuse, mental health, and behavioral struggles. Qualifying potential clients based on needed level of care (acuity), health insurance coverage, and private pay ability. Completing and handing off pre-screens to all ACADIA programs for clients who are a program fit. Train new assistants to become intake advisors. Monitor lunches & breaks using Avaya CMS to ensure that there is always enough coverage to handle incoming calls and minimize client wait times. Delegating responsibilities to intake advisors to ensure that all web forms are responded to and processed in a timely manner.

Warehouse worker in a retail environment, responsible for processing merchandise request for customer pickup, which sometimes requires lifting up to 100lbs at any given time (or retrieving articles from higher locations in an order picking machine), while maintaining inventory based on buying trends on store shelves, as well as, in the internal computer system. Additional responsibilities included: Interacting and responding to customer inquires about product details and location of product in store. Assist other departments such as: Textiles, Cook Shop, Home Delivery, & The Design Team based on needs of the business.

Participated as a guest and produced several of the author segments of the Robert Wesley Branch show during the summer of 2010. As a producer I was allowed to interview and filter potential guest for the author's segment of his show, and make recommendations for them to appear based on networking with them. The ultimate decision for guests was always Robert's.

94583Assisted customers with billing, installation, and service issues on inbound and outbound calls; Interacted with internal departments and field personal to ensure the accuracy of orders and resolved account discrepancies. Established relationships with customers; recommended products and services based on their needs. Used in depth fact finding skills to ethically modify methods and procedures to improve processes. The last 11 years at AT&T, was in a supervisory role managing non-salaried employees. Responsibilities included, but were not limited to: Coaching a sales team, conducting performance reviews and implementing improvement plans, managing attendance, conducting safety and ergonomic reviews, attending union meetings for grievance resolution, leading team meetings and participating on conference calls to discuss service and sales results, responding to E-Mail requests, internal and external appointment scheduling, coaching and development, supervisory monitoring, & order discrepancy resolution. To obtain employment verification on former employees of AT&T, BellSouth or Cingular please contact the TALX Corporation at 1-800-367-5690 or visit their Web site at: http://theworknumber.com The AT&T Company Code is 10535