Glenn Daniel Email & Phone Number

Indanapolis

As COO my team and I implemented and executed a successful operational and financial turnaround program for the company. Delivered service and operational improvements that resulted in service delivery stability, met or exceeding customer requirements while improving financial performance of the company.Accomplished these results through:• Reorganization of service delivery in order to logically structure services operations in alignment with company service offerings and client service delivery requirements • Implemented the ServiceNow platform to drive improved service delivery performance and analytics which impacted company ability to meet or exceed client expectations and allow for analysis of efficiency improvements in service delivery model• Reorganized finance organizational analysis and reporting to align with company services portfolio and operations allowing for proper analysis of the financial performance of service lines and focus on non-performing service lines.• Implemented improvements in network operations, call center analytics platforms and employee training that resulted in improved network reliability to 100%, call handling improvement of 60%, staffing rationalization and employee performance.• Supported with these improvements new business growth of 400% and improving company profitability by 50%.

Dallas/Fort Worth Area

Developed 1st commercial and risk management global team for Unisys in 5 major theaters (North America, Latin America, UK, EMEA and APAC) with over 100 team members responsible for leading and managing all commercial and financial structuring of outsourcing transactions including costing and pricing, costing and pricing model development, contract structuring including leading all contract negotiations, directing activities related to contract turnaround activities for non-performing outsourcing contracts and completing integrated risk assessment of technical, delivery, financial and contractual aspects of all Unisys outsourcing transitions and for technology transactions in APAC and UK.• Created 1st globally consistent framework for costing and pricing tools for all Unisys outsourcing services which assisted in improving margins on new and existing business that contributed to Unisys operating profits moving from net operating profit loss of $130M in 2008 to operating profits of greater than $120M in 2011 with continuing profitability in subsequent years. • Constructed 1st globally consistent framework for outsource contracting, contract negotiations and contracting market intelligence resulting in reduction of contractual risks assumed by Unisys in its contracts globally by more than 50%.• Developed 1st risk assessment and risk management framework and management tool within Unisys with adoption by all business units in Unisys which contributed in reducing number of non-performing accounts by more than 60%.• Built 1st globally consistent costing and pricing tool suite for outsourcing services at Unisys which improved pricing accuracy and allowed for costing and pricing which produced global margin consistency on global contracts and contributed to a greater than 40% improvement in Unisys win rates on global deals.

Dallas/Fort Worth Area

Vice President, Global Outsourcing (2008)• Extended commercial management function and capabilities developed in Americas into Europe in 2008 with plan to extend to rest of Capgemini global operations in 2009.Vice President, Americas Outsourcing Commercial Leader (2002 – 2008)Promoted to Commercial Leader for Americas.• Developed 1st commercial management function within Americas Outsourcing including successful development of following: - 1st risk assessment and risk management methodology. - Development of standard contracting templates and contract positions. - Creation of standard negotiating strategies including direct lead on contract negotiations.• Directed development of commercial management standards and staff, ensuring management of contractual and commercial relationships with clients, development of standard templates and processes for onboarding contractual aspects of new deals and contractual compliance audits.• Improved operating margins of 2-4% on transactions through implementation and leadership of programs listed in above.• Reduced non-performing accounts by 30% through implementation and leadership of programs listed above.• Lowered operational, financial and contractual risks on contracts by improving risk management through implementation and leadership of programs listed above.Vice President, Americas Outsourcing (1999 – 2002)Developed and led large outsourcing pursuits and turnaround activities on non-performing contracts which resulted in:• Completion of largest outsourcing agreement ever at that time in Capgemini of $1.2B through a transitional joint venture structure with largest utility company in Canada.• Completion of multiple turnaround activities on multiple accounts which resulted in increased revenue of more than $50M and profit improvements of $10M.

Dallas/Fort Worth Area

Held various positions as listed below with primary focus of those positions in the financial and insurance market places.Division Vice PresidentSales Support ManagerBusiness Development ManagerAccount Manager Account Executive Marketing Development Program Participant

Bachelor Of Science Business Management, Business Administration, Management And Operations

Activities and Societies: Phi Gamma Delta

Bs Business Management, Business Administration And Management, General

Activities and Societies: Phi Gamma Delta, Phi Epsilon Honor SocietyDean's List 8 Semesters Graduated Top 10% of Class