Glenn Daniel Email & Phone Number

Indanapolis

• As COO my team and I implemented and executed a successful operational and financial turnaround program for the company. Delivered service and operational improvements that resulted in service delivery stability, met.
• Reorganization of service delivery in order to logically structure services operations in alignment with company service offerings and client service delivery requirements
• Implemented the ServiceNow platform to drive improved service delivery performance and analytics which impacted company ability to meet or exceed client expectations and allow for analysis of efficiency improvements in.
• Reorganized finance organizational analysis and reporting to align with company services portfolio and operations allowing for proper analysis of the financial performance of service lines and focus on non-performing.
• Implemented improvements in network operations, call center analytics platforms and employee training that resulted in improved network reliability to 100%, call handling improvement of 60%, staffing rationalization.
• Supported with these improvements new business growth of 400% and improving company profitability by 50%.

Dallas/Fort Worth Area

• Developed 1st commercial and risk management global team for Unisys in 5 major theaters (North America, Latin America, UK, EMEA and APAC) with over 100 team members responsible for leading and managing all commercial.
• Created 1st globally consistent framework for costing and pricing tools for all Unisys outsourcing services which assisted in improving margins on new and existing business that contributed to Unisys operating profits.
• Constructed 1st globally consistent framework for outsource contracting, contract negotiations and contracting market intelligence resulting in reduction of contractual risks assumed by Unisys in its contracts globally.
• Developed 1st risk assessment and risk management framework and management tool within Unisys with adoption by all business units in Unisys which contributed in reducing number of non-performing accounts by more than.
• Built 1st globally consistent costing and pricing tool suite for outsourcing services at Unisys which improved pricing accuracy and allowed for costing and pricing which produced global margin consistency on global.

Dallas/Fort Worth Area

• Vice President, Global Outsourcing (2008)
• Extended commercial management function and capabilities developed in Americas into Europe in 2008 with plan to extend to rest of Capgemini global operations in 2009.Vice President, Americas Outsourcing Commercial.
• Developed 1st commercial management function within Americas Outsourcing including successful development of following: - 1st risk assessment and risk management methodology. - Development of standard contracting.
• Directed development of commercial management standards and staff, ensuring management of contractual and commercial relationships with clients, development of standard templates and processes for onboarding.
• Improved operating margins of 2-4% on transactions through implementation and leadership of programs listed in above.
• Reduced non-performing accounts by 30% through implementation and leadership of programs listed above.

Dallas/Fort Worth Area

Held various positions as listed below with primary focus of those positions in the financial and insurance market places.Division Vice PresidentSales Support ManagerBusiness Development ManagerAccount Manager Account Executive Marketing Development Program Participant

Bachelor Of Science Business Management, Business Administration, Management And Operations

Activities and Societies: Phi Gamma Delta

Bs Business Management, Business Administration And Management, General

Activities and Societies: Phi Gamma Delta, Phi Epsilon Honor SocietyDean's List 8 Semesters Graduated Top 10% of Class