Glenn E. Yancy Email & Phone Number

Park Ridge, Illinois, Us

Realnets for more than 24 years, has been focusing on delivering: • Managed IT Services (Cloud & On-Premises)• Cybersecurity (Data recovery and Incident Response)• Air Cargo / Warehouse Solutions (Security Cameras, Building Access and Networking)• Property Management Technology (Wiring, Security Cameras and Door Access Networking) • Cloud Solutions (Data migration and Hosting)• Application Development (Business processes, Systems Integrations)Find out more @ www.realnets.com

Performed business development activities for Media, Technology Services and Public Outreach companies• Define innovative and visionary go-to-market strategies as well as strategic sales/pipeline development. • Develop and implement product, market, business and technology reviews. Contribute to policymaking; accountable for service offerings launch and delivery for all US and international projects and programs. Also responsible for deploying resources and achieving: customer satisfaction, cost, expense, and revenue targets

Chicago, Illinois, Us

• Responsible for Proposal management (RFPs)/responses and strategic outsourcing supporting the City of Chicago's parking and automated camera enforcement and adjudication system as a subcontractor to IBM. Managed over 50 fulltime resources to provide business operations support services including annually answering 360K inquiries to the customer service call center; annual processing of 1 million mail-in payments ; annual processing of 350K requests for hearings; annually generating, printing, and mailing 7 million outstanding motorist debt notification letters; document scanning and data capture of 2.5 million parking tickets issued annually; and review and validation of 800K red-light incidents occurring annually• Provided Enterprise Case Management; pre-sales and business requirements for five departments to replace the medical record systems within the Chicago Department of Public Health(CDPH)

Lisle, Il, Us

• Managed multiple projects in PMO with combined budgets exceeding $12M for the Truck, Engine, Parts and Military divisions. Utilized tools for project planning, execution, project management and key performance metrics based on project management body of knowledge (PMBOK)• Completed Data Center relocation project for Parts Division-Canadian plant: to reduce operating costs and improve competitive position. This multi-work stream effort required a change management plan, vendor management, release management and procurement/RFP-strategic sourcing of assets such as software, WLAN, servers, printers, A/V equipment, Kronos clocks, scales, RF devices and ERP application changes• Delivered a warehouse management infrastructure project to upgrade servers, printers and networking equipment for 7 Parts Distribution Centers across US, Mexico and Canada• Delivered a custom software development project on z/OS-mainframe and windows servers for Truck Dealers to increase sales and reduce warranty costs • Managed a $2M application system design, POC and implementation for a military compliance project; introducing a new change control approval process for managing the Bill-of-Materials (BOM)• Implemented a $2.5M ERP-LN(Baan) solution for a truck plant in South Africa to resolve inventory management and forecasting issues to support LEAN initiatives and improve the Supply Chain• Worked proactively with Internal Auditors to communicate and resolve all SOX compliance issues and support all business continuity planning efforts

Alsip, Illinois, Us

• Led efforts to assess, then automate, supplier approval and raw materials processes • Performed, using Six Sigma techniques, assessment of the product commercialization process and identified Supply Chain improvements to the following areas: technology, procurement, materials management, logistics, research & development, regulatory, manufacturing, customer service, pricing, sales and marketing• Completed requirements for a Supply Chain initiative to develop a global document management system to facilitate audit compliance and readiness for key clients and the British Retail Consortium (BRC)• Leveraged VISIO and SharePoint tools to document AS-IS /TO-BE processes and implemented new workflows

• Trusted advisor to the office of the President delivering over 10 projects; grant writing, process audits, training, document management assessment and customer service workshops• Led Jefferson Parish Youth Center ($400k WIA grant) as Executive Director; developed and delivered training (GED, Technology, and Work readiness) and counseling services to more than 75 at-risk youth• Developed strategic plan for Parish business center, which required collecting data from over 100 local businesses; conducted workshops with local chamber board members

Harvey, La, Us

• Established a consulting practice that served the City of New Orleans and local government agencies, K-12 and financial institutions. Also led organization transformation workshops• Developed a disaster recovery plan for a large bank with offices across Louisiana• Provided staffing and daily contract management of two outsourcing contracts (311 call center, Data center support services), Pipeline development(direct/channel) and performed Proposal Management duties (RFPs)

New Orleans, La, Us

Led advisory board which included local executives, an ex-Mayor and a Military General along with partnering with Louisiana Transitional Recovery Office(LTRO), Department of Homeland Security/(FEMA) and other local agencies to facilitate restoring city services/infrastructure and provide temporary housing

• Established New Orleans branch office, performing: strategic sales, recruiting, client/partner management, contract profit & loss, pipeline development/Sales Force, account growth strategies and proposal development(RFPs)• Achieved revenue targets (300% growth) and results for government agencies, Higher Education and K-12 school systems (Chicago Public Schools, New Orleans Public Schools, Jefferson Parish Public Schools) setting up PMO offices, managing projects, Data center solutions, developed disaster plans, performing security audits, and led PeopleSoft ERP Implementations (HR, Payroll, Student)• Developed service offerings including engagement approaches and input into go-to-market strategies• Performed change management/workplace effectiveness study for Louis Armstrong New Orleans Airport• Interim Technology Director for Louisiana College & Technical System (LCTCS), performed transformation audit for Delgado Community College and completed state-wide eLearning assessment for LCTCS

• Responsible for direct and channel sales, partner relationship management (worked with Booz Allen, PWC, Deloitte and Remedy), and solutions delivery. This also included providing strategic sales support to all partners to increase close ratio.• Served as enterprise CRM solutions architect for business intelligence, data warehousing and knowledge management technologies.• Performed account management duties and resolved major client issues resulting in increased customer satisfaction and improved internal development productivity

Austin, Texas, Us

• Performed Sales Support - closed over $30M in new business revenue• Managed 25+ client accounts within manufacturing, consumer packaged goods, and health care throughout the Midwest and Great Lakes regions • Hands-on technical expertise designing/presenting architectures, conducting requirements workshops, performing audits, readiness assessments, capacity planning, and configuring/trouble-shooting complex issues with Web, B2B, AIX, Citrix, Microsoft, AS400, z/OS, Utilities and Oracle environments

Us

• Led a team of 75+ internal and external resources to support 24/7 operations• Responsible for $4.8M budget and asset management of all data center hardware and software and Point-of-Sales (POS) equipment running in more than 115 retail and pharmacy locations• Improved systems delivery and reduced maintenance costs by 25% using internal and offshore resources to re-engineer and replace legacy infrastructure• Performed organization change management, business process changes, continuity planning, established new PMO processes, application security, and transitioned all key infrastructure assets to a new facility• Performed hands-on mainframe systems programming; capacity planning, software maintenance and new product installations and upgrades across all IBM mainframes (z/OS), IBM Utilities, AS400, JCL,SMPE,COBOL, TSO/ISPF, JES2,CICS, DB2, VTAM, Net view, NCP-3745, TCPIP AIX and EMC storage

• Implemented PeopleSoft ERP Financials and HRMS modules. Established technical environment consisting of 3-tier PeopleSoft, Oracle, Citrix and AIX. Coordinated applications, operations, call-center/helpdesk, software desktop deployment, and technical support to meet project and business requirements • Developed detailed disaster recovery and data security plans. These plans were successfully tested and refined at offsite SunGard testing and recovery facilities• Provided merger/acquisition IT support relocating a newly acquired Canadian division. Duties included understanding business processes and application workflows, data center requirements, security, networking, batch and online transactions processing • Evaluated, selected and implemented software tools to assist in rapid application development, decision support systems, data-center automation, business continuity planning, and WLAN and enterprise report distribution systems. • Performed direct hands-on capacity planning, software maintenance and new product installations, upgrades and support across all IBM mainframes(z/OS), JCL, SMPE, TSO/ISPF,JES2, Utilities, IPCS,SAS, CICS, MQ, COBOL, DB2, AIX and HP systems• Served on enterprise IT council to develop corporate quality standards and employ best practices. Also managed the IT continuous improvement program (TQM). In addition, established a technology Lunch and Learn program and finally received an IT award for Innovation Quality and Service

Armonk, New York, Ny, Us

• Responsible for hardware, software, services and solutions revenue generation and delivery for top Midwest region manufacturing and communications clients. Also developed detailed implementation plans for large IBM mainframe conversions and data centers clients

Executive Education: Systems Thinking

Bachelor’S Degree, Organizational Behavior