Glenn Ferguson Email and Phone Number

Area sales for boutique wines. Handcrafted Australian wines of distinction with minimal intervention. www.vinumwine.com.au

• Account and territory management/development B2B throughout Queensland. • Experienced at prospecting and developing new clients.• Experienced in building rapport and developing customer relations with all levels of staff including GM/CEO. • Work autonomously with excellent time management. • Rebuilt client relationships through overcoming objections.• Excelled at fostering mutually beneficial relationships with customers (both internal and external)• Identify customer needs through active listening to provide solutions/problem solving and support.

• Retail management including sales of wine, beer and spirits. Excelled at time management by completing all administrative duties combined with the management, motivation and career development of up to 50 staff.• Achieved Retail store of the Year for Redlands Shire 2010 for customer service. This was achieved by creating a workplace that had strong relationships with customers both internal and external. I also ensured that the store presentation standards are the best in the industry.• Exceeded budgets and targets through business improvements. • Experienced cash handling of a multi-million dollar business.• Dedicated to resolving any customer complaints for a win-win result.• Rostering, training and development, human resources.• Customer centric with excellent fine wine knowledge.• Ability to adhere to all procedures.• Stock control and full store merchandising with an eye for detail.