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Managing and operating Sales. Service, Billing, Metering, HR, Finance and Procurement Systems

(Customer, Billing, Metering)

Currently working at Latitude as Program Manager to deliver two new Credit Products to market for Latitude and PayPal Australia

The Australian Club Consortium was established to build and deploy a common roadside call taker, dispatch and incident management system for RACQ, RAA, AANT, RACT and RAC. As Program Manager, I was responsible for mobilisation of the program from Enterprise Design into Design Build and Test. The role required me to establish practises and controls to manage deliverables that were outsourced back to each of the auto clubs and external vendors and to drive the program through to… Show more The Australian Club Consortium was established to build and deploy a common roadside call taker, dispatch and incident management system for RACQ, RAA, AANT, RACT and RAC. As Program Manager, I was responsible for mobilisation of the program from Enterprise Design into Design Build and Test. The role required me to establish practises and controls to manage deliverables that were outsourced back to each of the auto clubs and external vendors and to drive the program through to completion of test in preparation for the Deployment Phase. Show less

Glenn was appointed as Technical Program Director to deliver FACTA for ANZ across ANZ’s 29 countries within APEA. Key activities have included concept development, assisting the business team in defining the best fit compliance solution and leading the deliver approach for the organisation.After completing the key system changes across APEA in July 2013, Glenn was appointed the role of Technology Manager FATCA Global. This role expands Glenn’s accountability to include all technology… Show more Glenn was appointed as Technical Program Director to deliver FACTA for ANZ across ANZ’s 29 countries within APEA. Key activities have included concept development, assisting the business team in defining the best fit compliance solution and leading the deliver approach for the organisation.After completing the key system changes across APEA in July 2013, Glenn was appointed the role of Technology Manager FATCA Global. This role expands Glenn’s accountability to include all technology delivery for FATCA ANZ i.e. APEA,Australia, New Zealand and Central Group Functions Show less

Glenn was recruited into ANZ to address numerous technology issues with the delivery of KYC (Know Your Customer) and AML (Anti-money Laundering) Transaction Monitoring into APEA. In the final delivery Glenn was able to deliver a robust stable technology platform that meet business needs while saving the organisation substantial dollar savings.This program included multi-million dollar Projects, multiple country deployments, internal and external vendors, distributed development teams… Show more Glenn was recruited into ANZ to address numerous technology issues with the delivery of KYC (Know Your Customer) and AML (Anti-money Laundering) Transaction Monitoring into APEA. In the final delivery Glenn was able to deliver a robust stable technology platform that meet business needs while saving the organisation substantial dollar savings.This program included multi-million dollar Projects, multiple country deployments, internal and external vendors, distributed development teams (Australia, India and some smaller country development e.g. Cambodia), managing numerous dependencies on Core systems, data migrations from multiple core systems and countries and an extensive technology team Show less

While working for Oracle Glenn was engaged across multiple projects including Bendigo Bank to manage the delivery of a Data Migration Project. During Glenn time at Bendigo Bank his role was extended to include the delivery of the application components for a Single customer View project. This included aspects of Master Data Management and customer reduplication.

One of my chief tasks as Program Director at Ergon Energy was to implement the customer strategy.I was responsible for all aspect of Program delivery including:• business case development• change management• business process development• technology development• delivery of the solution.The solution covered, Campaign Management. Sales Opportunity to Order Management and Analytics

Glenn undertook a number of consulting jobs evaluation the effectiveness of IT implementations at an organisational level. This included the review existing systems, people and processes to ensure that these organisations were maximising their IT investments.

At Huon Associates, Glenn was responsible for business development and delivery of all customer projects.This included a number of automated insurance quoting solutions, development of a mobile application for AAT (RACV, NRMA etc) star rating.

I was responsible for business development and thesuccessful implementations of Communication, Energy and Media projects across ANZ and Asia. This role involved numerous consulting appointments ranging from project health checks to trouble-shooting less than successful projects and developing recovery plans. In all engagements, I conducted reviews by evaluating:• project management approaches• project controls• team performance and effectiveness• change… Show more I was responsible for business development and thesuccessful implementations of Communication, Energy and Media projects across ANZ and Asia. This role involved numerous consulting appointments ranging from project health checks to trouble-shooting less than successful projects and developing recovery plans. In all engagements, I conducted reviews by evaluating:• project management approaches• project controls• team performance and effectiveness• change management plans• user adoption strategies• alignment of business case to project objectivesI was also responsible for managing the business unit, including staff management, customer account management, quarterly revenue and utilisation targets for the region and customer satisfaction targets. Show less

Providing Project Management and consulting into Utilities Companies

Project Manager for Telstra Network Design and Construction

Various project roles in Mobiles and Graphical Information Systems (GIS)