Glenn Gillis Email & Phone Number

Eugene, Oregon, United States

Eugene, Oregon, United States

Springfield, Oregon

Propose and develop process improvements for generating Content Owner email messages to over 400 staff responsible for content of Intranet articles at 900 employee Springfield, Oregon call center for an innovative international cruise line using Visual Basic for Applications for Microsoft Excel and Microsoft Outlook and mail merge functionality in Microsoft Word.

Eugene

I joined ELAW in 2000 to manage ELAW's information technology resources and work with ELAW's international partners to help them use technology to protect the environment. My work took me to Ukraine, Tanzania, Kenya, Malawi, Zimbabwe, Singapore, Nepal, Cambodia, and Thailand.At ELAW, my duties included: Work with international technical support teams in over 70 countries to troubleshoot problems and advance their use of Internet technology. Provide in-person technology support to visiting partners using computers running international versions of Windows in various languages, e.g. Spanish, Chinese and Russian.Oversee development and hosting of Drupal CMS-based ELAW website, and websites for international partners including leveraging knowledge of HTML, CSS, RSS, XML, PHP, Python, i18n, L10n and other Internet standards to create attractive and compliant web pages; implementing and interpreting Google Analytics traffic reporting; managing backend MySQL databases, local Exim mail transfer agents, and Apache webserver processes and SSL certificates on Ubuntu Linux Virtual Private Hosts.Administer Salesforce CRM, managing information on over fifteen thousand donors and supporters, over 600 international partners, and several thousand law and science information requests and responses. Develop Salesforce and Drupal objects and taxonomies representing ISO-3166 countries, and law and science categories of work.Administer ELAW U.S. local area network of Apple and Windows computers, network-attached storage devices, Gigabit Ethernet switches, wireless network, and Internet firewall. Oversee adoption of PGP email security certificates and general security awareness training for 14 local and 3 remote staff. Facilitate secure remote access to ELAW office data by three remote staff. Design and implement local and cloud backup services for ELAW macOS X clients, shared ELAW office file data, ELAW websites, and ELAW Salesforce CRM data.

Eugene, Oregon Area

Installed, configured, maintained, and repaired PC workstations and peripherals in a networked environment of over 1,000 users. Provided application technical support and user administration on Windows NT Server/NetWare/IBM Mainframe-based network. Provided second-tier user support, coordinating problem resolution efforts among involved county, state and Regional Information System agencies until completion.Managed anti-virus software implementation for over 1,000 county PCs. Served as member of Lane County Information Services Computer Incident Response Team in response to potential security breaches and virus outbreaks. Served as a Lane County representative on the Regional Technology Partnership’s Committee for Regional Security.Served as Lane County Information Services liaison and on-call support person to Lane County Sheriff’s Office Dispatch Center. Implemented system policies to prevent modification of critical settings on dispatch PCs after migration away from mainframe terminals. Oversaw Y2K transition of dispatch software on New Year’s Eve 1999.Participated on the Systems Tools Overview Team, a project coordination team for the researching, purchasing, planning, implementing, maintaining and operating of client management, software distribution, network management, help desk and knowledge base software for Lane County. Developed a prototype knowledge base website for the Lane County IS Help Desk utilizing industry standard database-driven web site technologies.

Eugene, Oregon Area

Provided network, hardware, operating system and application software installation, configuration and technical support services for national computer rental company. Managed image library for laptop and desktop computers running various versions of Windows and Apple OS 9. Fulfilled orders for up to dozens of computers to customer specifications and schedule. Delivered, set up, tore down and returned up to dozens of computers on customer schedule. Mentored less experienced technician in Boise, ID and provided phone support for customers in the Willamette Valley and Boise, ID areas.

Bachelor Of Science - Bs, Information Technology

Coursework in Network Security, Cloud Security, Cryptography, Operating Systems, Windows, Web Development, Scripting and Programming.

No Degree Earned, Architecture

Activities and Societies: American Institute of Architecture Students, President