Accountable for engineering portfolio vision, roadmap, and delivery to achieve business outcomes and digital transformation of the Microsoft Services business (Consulting and Premier Support)• Leading technology transformation of the Professional Service ecosystem - move to .NET Microservices to enable business agility, increased productivity via modern User Experience for 20K users, migration from on-prem to 100% on Azure to enable scale, bespoke integration of 15 enterprise systems including SAP and MSCRM, retire legacy systems, resulting in 8% YoY cost optimization and increased revenue for a ~$6B business. • Maturing business capability - Global resource mgmt solution to enable increased resource utilization and more efficient project staffing, worldwide labor tracking and expense management solution to enable accurate billing and increased compliance, Integrated Project Mgmt and Financials to optimize profit margins, modern BI solution with Azure and PowerBI to enable proactive and predictive insights.• Managing an engineering budget of $80M including strategic technology investments, current-state systems and infrastructure, while ensuring compliance guidelines are met (e.g. SOX, GDPR, Accessibility.) • Leadling a team of 45 Technical Program Managers (TPM) through agile engineering transformation - continuous planning, North Star Vision, EPIC|scenario|feature backlog management, 2-week sprints, business outcome-focused delivery. • Driving 3-year global resource strategy resulting in a 94% increase in engineering resource capacity (from 193 to 375), while optimizing Employee|Vendor mix and TPM|Software Engineer ratios across US and India.• Modernizing Microsoft Certified Professional (MCP) and Certificated Trainer (MCT) programs (largest S&P 500 learning readiness channel) – 100% in Azure to increase scale, seamless partner integration, and enabled nugget-based training.

Accountable for leading $58M IT systems portfolio for the Enterprise, Partner, SMB, Developer audiences.• Drove transformation projects including support diagnostics, global resource management, file management, incident workflow, online support integration into O365 and Azure portals.• Oversaw all phases of project delivery from planning to business deployment.• Managed overall health and reliability of 50 systems, including as appropriate review with CIO.

Accountable for leading strategy, planning, and portfolio management including global process and business intelligence for Commercial Technical Support. Objectives were to enable reduced cost per incident, modern support automation, process efficiency, and increased satisfaction for small business, partners, developer, and enterprise customers.

Accountable for driving technical support technology priorities as the primary business stakeholder to IT engineering.• Led team of 50 business program PMs to deliver Incident Management transformation project across MSCRM and bespoke systems for the Commercial Technical Support. Drove global process definition, business systems priorities with IT, user readiness and adoption. • Circle of Excellence award for leadership and successful delivery of this large program.

Responsible product improvement and support technology (diagnostic tools) across supported product lines.• Team success was highlighted in Microsoft’s digital feedback transformation and referenced in the book, “Business @ the Speed of Thought”, Bill Gates.• Accountable for driving the Microsoft Wish and customer feedback programs to identify key trends and worked across Windows, SQL, Exchange, Office, and Developer Tools product teams to improve quality, supportability, and manageability. Drove inclusion of several supportability features that still exist in today's Windows products.

Various roles with the following responsibilities• Leading beta support programs for Windows, working with early adopter enterprises to enable customer and Microsoft technical readiness, to ensure successful product releases.• Technical lead for distributed systems, networking, and security teams responsible for resolving the most complex enterprise customer issues.• Automated Setup expert, enabling mass, hands-free deployment of Windows in corporate environments.• 3rd-party integration - Netware, Mac OS, Banyan, etc.